Principal Enterprise CSM – AI & Automation Growth

Automation Anywhere, Inc.; Greater London; In loco; GBP 90.000 - 140.000; Tempo pieno

Descrizione del lavoro

Automation Anywhere is seeking a highly experienced Principal Customer Success Manager to drive adoption, value realization, retention and expansion across a portfolio of enterprise customers across EMEA. You will lead strategic accounts and executive engagement with C-level stakeholders.

You will own customer success plans, measure outcomes, and collaborate with cross-functional teams to ensure renewals and growth while expanding platform adoption.

Competenze

• Bachelor's degree required; MBA/Masters preferred.
• 12–15 years in Customer Success, Strategic Account Management, Enterprise Software, SaaS or Consulting.
• Experience managing large enterprise/global accounts.
• Experience driving retention, NRR, expansion revenue and executive engagement.

Mansioni

• Own a portfolio of strategic enterprise accounts across EMEA.
• Build trusted relationships with C-level stakeholders and develop customer success plans.
• Drive renewals, expansion and net revenue retention with measurable outcomes.
• Lead executive business reviews (EBRs) and quarterly business reviews (QBRs).
• Coordinate cross-functional teams to address critical issues and gather product insights.
• Develop reference accounts and support webinars, case studies, and events.

Conoscenze

Strategic Account Management

Executive Stakeholder Management

Customer Journey Management

Renewal & Expansion Strategy

EBRs/QBRs

SaaS, AI & Automation

Digital Transformation

Cross-functional Leadership

Formazione

Bachelor's degree

MBA/Masters preferred

Descrizione del lavoro

Automation Anywhere is seeking a highly experienced Principal Customer Success Manager to drive adoption, value realization, retention and expansion across a portfolio of enterprise customers across EMEA. You will lead strategic accounts and executive engagement with C-level stakeholders.

You will own customer success plans, measure outcomes, and collaborate with cross-functional teams to ensure renewals and growth while expanding platform adoption.