EMEA Growth CSM — Drive Adoption, Retention & Impact

PowerToFly; Greater London; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Stock options

Fertility and family building benefits

Work-Life balance and generous PTO

Education budget for skill growth

Wellbeing stipend

Phone/internet stipend & device

Hybrid/remote onboarding equipment

Job summary

Contentful is seeking a Customer Success Manager, Growth (f/m/d) to work with our EMEA customers, ensuring they maximize value from our platform and deliver stellar experiences. You will drive customer programs at scale, partner with internal teams, and help customers achieve technical and business goals to improve retention and growth.

You will collaborate with product, sales, and marketing, manage day-to-day workflows, monitor health scores, and translate insights into actionable feedback for

Qualifications

• 3+ years in a customer-facing role; CSM or Account Management background
• Excellent oral and written communication in English
• Strong cross-functional collaboration and teamwork
• Familiarity with Contentful APIs and modern content stack
• Attention to detail and process discipline
• Technical aptitude and ability to explain complex concepts
• Fluency in French, Italian or Arabic is a plus

Responsibilities

• Monitor and guide new EMEA customers to ensure value from day one
• Execute customer programs with product, sales, and marketing teams
• Use tools to manage day-to-day with high throughput and organization
• Drive product adoption and customer health scores
• Proactively monitor usage and mitigate risks in a large book of business
• Collaborate with Renewal team to maintain high retention
• Translate customer insights into actionable feedback for product/ GTM
• Prepare to travel ~10% annually for onsite meetings

Skills

Customer-facing experience

Communication

Cross-functional collaboration

APIs understanding

Technical communication

English proficiency

Education

College/University degree

Job description

Contentful is seeking a Customer Success Manager, Growth (f/m/d) to work with our EMEA customers, ensuring they maximize value from our platform and deliver stellar experiences. You will drive customer programs at scale, partner with internal teams, and help customers achieve technical and business goals to improve retention and growth.

You will collaborate with product, sales, and marketing, manage day-to-day workflows, monitor health scores, and translate insights into actionable feedback for