EMEA Account Manager: Grow Cold Chain Partnerships

Tower Cold Chain; Reading; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Cold Chain Technologies, based in Reading, is seeking an Account Manager to build and grow long-term relationships with an assigned portfolio of customer accounts. The role focuses on retention, satisfaction, and expansion, coordinating with Client Services, Marketing, Product/Engineering and Commercial Operations to shape commercial strategies and product development.

You will lead business reviews, obtain forecasts, and manage onboarding post-contract.

Qualifications

• 3+ years in B2B account management; experience in Cold Chain or adjacent sectors preferred.
• Strong commercial proficiency and negotiation skills.
• Experience with building, maintaining and influencing relationships with key parties involved in business processes.
• Familiarity with forecasting, S&OP, CRM systems and MS Office.
• Excellent communication; strong analytical and problem-solving skills.
• Bachelor’s degree preferred.
• Willingness to travel occasionally as required

Responsibilities

• Owns day-to-day relationships with customers and fosters trust-based partnerships.
• Proactively understand client needs, challenges, and goals for long-term retention.
• Lead regular business reviews and align forecasts with S&OP.
• Manage forecasts and onboard after contract signature.
• Monitor satisfaction and lead corrective actions for service issues.
• Identify upsell/cross-sell opportunities and manage account development plans.
• Prepare commercial proposals within approved pricing matrix and maintain CRM with post-sale updates.
• Collaborate with Client Services, Marketing and Product/Engineering to support strategy and product development.
• Serve as the internal voice of the customer across teams.
• Travel as needed

Skills

Account management

Customer success

Negotiation

Communication

Analytical skills

Education

Bachelor's degree

Tools

CRM systems

MS Office

Job description

Cold Chain Technologies, based in Reading, is seeking an Account Manager to build and grow long-term relationships with an assigned portfolio of customer accounts. The role focuses on retention, satisfaction, and expansion, coordinating with Client Services, Marketing, Product/Engineering and Commercial Operations to shape commercial strategies and product development.

You will lead business reviews, obtain forecasts, and manage onboarding post-contract.