EMEA Account Manager — Growth, Renewals & Expansion

Coinscapture; United Kingdom; À distance; GBP 73 000 - 98 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Parental leave

Unlimited PTO

Remote work stipends

Professional development budget

Résumé du poste

Customer.io is seeking an Account Manager to join our EMEA team. You will own a portfolio of mid-market and enterprise accounts, drive renewals and expansions, and build trusted relationships that fuel customer growth.

This is a revenue ownership role across the UK and Ireland. You'll work with stakeholders across Sales, Customer Success, Legal, and Finance to move deals forward, forecast renewal pipelines, and articulate ROI by expanding usage of our platform.

Qualifications

• 3+ years in Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred)
• Experience managing $5m ARR, predominantly in the MM space
• Proven ability to grow customer spend through adoption and value articulation
• A forecasting methodology you can walk through clearly, logic you own
• Comfortable pulling usage data, tracking health scores, and building dashboards
• Strong communicator, with both technical and non-technical stakeholders
• Based in the UK or Ireland

Responsabilités

• Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation
• Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly
• Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology
• Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor
• Partner closely with Customer Success on account health and with Sales on expansion deals
• Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward

Connaissances

Account Management

SaaS

Forecasting

Data-driven

Client relationships

Description du poste

Customer.io is seeking an Account Manager to join our EMEA team. You will own a portfolio of mid-market and enterprise accounts, drive renewals and expansions, and build trusted relationships that fuel customer growth.

This is a revenue ownership role across the UK and Ireland. You'll work with stakeholders across Sales, Customer Success, Legal, and Finance to move deals forward, forecast renewal pipelines, and articulate ROI by expanding usage of our platform.