Elite Service Advisor — Aftersales & Upsell Expert

Hatfield; Preston; On-site; GBP 24,000 - 40,000; Full time

Benefits offered by this job

33 days annual leave

Birthday day off

Family Leave Policies

Salary Sacrifice car scheme

Volunteer day

Long service milestone anniversaries

Tailored training and career growth

Cycle to work scheme

High street discounts

Job summary

Hatfields JLR Preston is seeking a Service Advisor to be the trusted link between customers and the workshop, delivering an exceptional experience while promoting aftersales services that keep vehicles safe and roadworthy.

You’ll upsell services identified via EVHC, build trust by understanding customer needs, coordinate with technicians, manage courtesy cars and bookings, and drive revenue through Service Care Plans and forward-booking.

Qualifications

• Customer service experience in a retail or automotive environment.
• Sales-focused mindset with ability to upsell services.
• Proficiency with MS Office and dealership IT platforms.

Responsibilities

• Act as key contact for service customers from check-in to post-visit follow-up.
• Advise on safety-critical repairs and manufacturer recommendations with clear explanations.
• Promote and upsell EVHC-identified work (red/amber) to customers.
• Drive retention by promoting Service Care Plans and forward-booking future work.
• Collaborate with Technicians to ensure timely repairs and keep customers updated.
• Manage courtesy car bookings, collections/deliveries and appointment scheduling.
• Build product knowledge and represent the brand with pride and excellence.
• Inform customers of extras, accessories and value products to maximise upsell.

Skills

Customer service

Sales mindset

MS Office

Dealership IT platforms

Communication skills

Upselling

Tools

EVHC software

Dealer IT systems

Job description

Hatfields JLR Preston is seeking a Service Advisor to be the trusted link between customers and the workshop, delivering an exceptional experience while promoting aftersales services that keep vehicles safe and roadworthy.

You’ll upsell services identified via EVHC, build trust by understanding customer needs, coordinate with technicians, manage courtesy cars and bookings, and drive revenue through Service Care Plans and forward-booking.