Elite Car Service Advisor — Upsell & CSI Excellence

Jago Consultants; Camberley; On-site; GBP 21,000 - 28,000; Full time

Job summary

Jago Consultants is assisting a prestige car dealership in recruiting a Service Advisor to join a friendly team. You will welcome customers, book vehicles into the workshop, and coordinate with technicians to ensure on-time delivery.

The role emphasizes delivering excellent customer service, building customer rapport, and pursuing upsell opportunities while maintaining CSI standards and accurate administrative records.

Qualifications

• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.
• Full driving license

Responsibilities

• Greet customers warmly and professionally.
• Book vehicles into the technical workshop.
• Liaise with workshop to track progress and meet promised times.
• Provide updates to customers while cars are in the workshop.
• Upsell opportunities and maintain relationships with customers.
• Maintain product knowledge and training through manufacturer-led sessions.
• Keep orderly administration and housekeeping of your work.

Skills

Customer service

Communication

Teamwork

Driving license

Job description

Jago Consultants is assisting a prestige car dealership in recruiting a Service Advisor to join a friendly team. You will welcome customers, book vehicles into the workshop, and coordinate with technicians to ensure on-time delivery.

The role emphasizes delivering excellent customer service, building customer rapport, and pursuing upsell opportunities while maintaining CSI standards and accurate administrative records.