Auto Service Advisor | Upsell & CSI Champion

Jago Consultants; Luton; On-site; GBP 25,000 - 32,000; Full time

Job summary

Jago Consultants seeks a Service Advisor for a privately owned car dealership in Luton. Base salary £25K with OTE around £32K. Hours are Mon-Fri 8:00–18:00 with 1 hour lunch and one Saturday per month 8:00–13:00 paid as overtime.

You will advise customers on repairs, costs, and timescales, upsell products, manage invoices, and keep accurate service records while delivering excellent customer service and CSI results.

Qualifications

• Experience working as a Service Advisor in a motor garage.
• Full driving licence.

Responsibilities

• Ensure customers are aware of service and repair work.
• Advise on estimated costs of repairs and undertakings.
• Sell additional products as appropriate to customers’ needs.
• Advise on timescales and collection arrangements.
• Produce job cards on in-house computer system.
• Update customer and vehicle records.
• Document warranty work per manufacturer policy.
• Prepare and complete invoices.

Skills

Customer service

Upsell skills

Communication

Tools

In-house computer system

Job description

Jago Consultants seeks a Service Advisor for a privately owned car dealership in Luton. Base salary £25K with OTE around £32K. Hours are Mon-Fri 8:00–18:00 with 1 hour lunch and one Saturday per month 8:00–13:00 paid as overtime.

You will advise customers on repairs, costs, and timescales, upsell products, manage invoices, and keep accurate service records while delivering excellent customer service and CSI results.