Senior Service Advisor – Auto Care, CSI & Upsell Specialist

Jago Consultants; Crawley Down; On-site; GBP 28,000 - 36,000; Full time

Job summary

Jago Consultants is recruiting for a Senior Service Advisor at a car main dealership in the Crawley area. The role focuses on delivering excellent customer service while guiding customers through service and repair recommendations.

The ideal candidate has prior Service Advisor experience in a car garage or main dealership, holds a full driving licence, and can confidently upsell services and parts. Salary is negotiable depending on experience.

Qualifications

• Strong customer service background essential.
• Previous experience as a Service Advisor in a car garage / main car dealership.
• Full driving licence.

Responsibilities

• Ensure customers are aware of service and repair work required in a professional manner.
• Advise on estimated costs of repairs and work to be undertaken.
• Sell additional products as appropriate to customers’ needs.
• Advise on timescales and collection arrangements.
• Produce job cards on in-house computer system.
• Update customer and vehicle records.
• Document all warranty work in accordance with manufacturer policy.
• Preparation and completion of invoices.

Skills

Customer service

Customer rapport

Upselling

Job description

Jago Consultants is recruiting for a Senior Service Advisor at a car main dealership in the Crawley area. The role focuses on delivering excellent customer service while guiding customers through service and repair recommendations.

The ideal candidate has prior Service Advisor experience in a car garage or main dealership, holds a full driving licence, and can confidently upsell services and parts. Salary is negotiable depending on experience.