Elite 24/7 CCTV Control Room Operator

Equans UK & Ireland; Stoke-on-Trent; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Paid annual leave

Life cover

Employee discounts

Gym discounts

Cycle to work

Holiday purchase

CSR days

Learning opportunities

Referral rewards

Employee networks

Mental wellbeing app

Job summary

Equans UK & Ireland is seeking a CCTV Control Room Operator to join the National Operations Centre in Stoke-on-Trent on a 12-month fixed term contract. This full-time role is 42 hours per week with a salary of £29,455.58 per annum and benefits.

You will manage site alarm activations, perform CCTV verification and escalate as needed, and support the Facilities Management Helpdesk and incident reporting. GCSEs in Maths and English are required and IT proficiency is essential.

Qualifications

• Experience in a Control Room, Service Desk or high-volume call environment.
• Maths and English GCSEs at grade C or above.
• Excellent IT skills with Microsoft Office 365 suite (Teams, Outlook, SharePoint, Excel & Word).
• Experience in incident management / command & control operations.
• Security or service desk background and training in fire safety and first aid.
• CCTV & access control knowledge.

Responsibilities

• Manage site alarm activations and CCTV verification, escalating as required.
• Respond to requests via Facilities Management Helpdesk and Incident Reporting Hotline.

Skills

Control Room experience

Customer service

Written/oral communication

Education

Maths GCSE

English GCSE

Tools

Microsoft Office 365

MS Teams

Outlook

SharePoint

Excel

Word

Job description

Equans UK & Ireland is seeking a CCTV Control Room Operator to join the National Operations Centre in Stoke-on-Trent on a 12-month fixed term contract. This full-time role is 42 hours per week with a salary of £29,455.58 per annum and benefits.

You will manage site alarm activations, perform CCTV verification and escalate as needed, and support the Facilities Management Helpdesk and incident reporting. GCSEs in Maths and English are required and IT proficiency is essential.