24/7 Control Room Operator: CCTV, Dispatch & Incident Response

Venturesec; Andover; On-site; GBP 21,000 - 26,000; Full time

Job summary

Venture Security's head office in Andover is seeking a Control Room Operator to support the 24-hour control room, coordinating security personnel, incident management and CCTV monitoring across contracts.

The role involves maintaining operational systems, liaising with clients and frontline teams, and ensuring accurate real-time logs and reports while upholding our Integrated Management System and industry standards under pressure.

Qualifications

• Have experience in a Control Room, operations centre, or similar (preferred)
• Are organised, proactive, and able to prioritise effectively
• Remain calm and efficient under pressure
• Have strong communication and interpersonal skills
• Can produce accurate written logs and reports in real time
• Are confident using Microsoft Office and operational systems
• Have a high level of computer literacy
• Understand the importance of confidentiality and professionalism
• Can work independently and as part of a team
• Are confident communicating with stakeholders at all levels

Responsibilities

• Monitoring operations using internal systems and CCTV platforms
• Dispatching officers and assets in response to incidents and requests
• Handling calls from Alarm Receiving Centres (ARCs) and coordinating responses
• Responding to client and operational enquiries
• Conducting welfare checks and following up on missed calls
• Reviewing and issuing operational reports for accuracy
• Respond professionally to incidents and emergencies
• Maintaining up-to-date operational and client records
• Ensuring compliance with company procedures and industry standards

Job description

Venture Security's head office in Andover is seeking a Control Room Operator to support the 24-hour control room, coordinating security personnel, incident management and CCTV monitoring across contracts.

The role involves maintaining operational systems, liaising with clients and frontline teams, and ensuring accurate real-time logs and reports while upholding our Integrated Management System and industry standards under pressure.