Education Services Administrator (Data, Projects and Reporting)

Manchester Metropolitan University; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prominent educational institution in Manchester is seeking an Education Services Administrator to support multiple educational processes and collaborate across teams. This varied role involves maintaining records, responding to enquiries, and contributing to process improvements. The ideal candidate will possess excellent organizational skills, attention to detail, and strong communication abilities. This position offers a chance to gain invaluable insights into the workings of Education Services, providing a dynamic work environment.

Qualifications

• Excellent organisational skills, with the ability to prioritise various work activities and deadlines.
• Strong attention to detail and data accuracy.
• Ability to troubleshoot issues.
• Excellent communication skills.

Responsibilities

• Provide professional administrative support across Education Services activities.
• Maintain accurate student, curriculum, and service records.
• Support data, projects, and reporting for effective academic delivery.
• Respond to and triage student and staff enquiries.
• Collaborate with colleagues across teams to support service delivery.
• Contribute to continuous improvement of processes and systems.

Skills

Excellent organisational skills

Strong attention to detail

Outstanding customer service

Flexible and collaborative work style

Job description

Are you highly organised, detail‑focused, and looking for a role that gives you exposure to all aspects of Education Services? Join Manchester Metropolitan University as an Education Services Administrator within our Data, Projects and Reporting Team, where no two days are the same.This is a varied and rewarding role that offers a unique opportunity to work across multiple thematic areas, support key educational processes, and collaborate with colleagues across the University - giving you invaluable insight into how education services operate at scale.

About the Role

As an Education Services Administrator in the Data, Projects and Reporting Team, you will work across various thematic areas, supporting and collaborating with operational teams, from curriculum development activities to student records maintenance, and triaging student enquiries, you'll get a flavour for everything we do, gaining invaluable experience and insights into the multifaceted world of Education Services.

In this role you will:

• Provide professional administrative support across Education Services activities
• Maintain accurate student, curriculum, and service records using University systems
• Support data, projects, and reporting to enable effective academic delivery
• Respond to and triage student and staff enquiries, providing clear first‑level guidance
• Work collaboratively with colleagues across teams to support service delivery
• Contribute to continuous improvement of processes and systems

Further details about the role and essential criteria can be found in the attached Job Description.

About you

We are looking for candidates who:

• Have excellent organisational skills, with the ability to prioritise a variety of work activities and deadlines
• Have strong attention to detail, data accuracy and ability to troubleshoot issues
• Are excellent communicators who can provide outstanding customer service to a range of service‑users
• Can work flexibly and collaboratively to achieve positive outcomes

At Manchester Metropolitan University, we believe in empowering our employees to make a difference. You will work closely with a diverse group of professionals who are dedicated to transforming education.

How to Apply

Please ensure that you include a CV and a covering letter which addresses each element of the Person Specification with your application. Applications that do not include a Cover Letter will not be considered at shortlisting.

For an informal discussion about the role, please contact Melanie Peters, Senior Manager, Planning, Development, and Delivery: [e-mail]

Interviews are expected to take place on or around Thursday 12th February.

Further information

Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.

We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.

Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups.

Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached Job Description for that vacancy.

This vacancy is expected to attract a high volume of applications. Therefore, under the Disability Confident Scheme, only disabled people who apply under the scheme and best meet the essential criteria will be offered an interview.