Education IT Cloud Support Apprentice

QA; Dereham; On-site; GBP 15,000 - 21,000; Full time

Job summary

Inspire ATA, a flexi-job provider, offers an apprenticeship at Dereham Neatherd High School, part of the Enrich Learning Trust. You will join as a Cloud Support Specialist Apprentice supporting IT systems across the school and Trust, gaining hands-on experience in a dynamic educational environment.

You will provide first-line helpdesk support, install and maintain hardware and software, monitor network security, manage user accounts, backups, and assist with IT projects and events.

Qualifications

• Three GCSEs at grade 4 or above in any subject.
• GCSE Maths and English at grade 3 or above (or equivalent).
• Prospective apprentices must not hold a higher-level qualification in a similar subject.

Responsibilities

• Provide first-line IT support via the central helpdesk.
• Install, configure, and maintain hardware, software and networks.
• Monitor network security and ensure GDPR compliance.
• Set up new users and manage staff/student accounts.
• Assist with backups and routine maintenance.
• Support audio-visual equipment and school events.
• Contribute to IT projects across the Trust.
• Uphold safeguarding and data protection principles.

Skills

Microsoft 365

Troubleshooting

Networking basics

Time management

Communication

Safeguarding & data protection

Driving license

Education

3 GCSEs 4+

GCSE Maths & English 3+

Job description

Inspire ATA, a flexi-job provider, offers an apprenticeship at Dereham Neatherd High School, part of the Enrich Learning Trust. You will join as a Cloud Support Specialist Apprentice supporting IT systems across the school and Trust, gaining hands-on experience in a dynamic educational environment.

You will provide first-line helpdesk support, install and maintain hardware and software, monitor network security, manage user accounts, backups, and assist with IT projects and events.