IT Cloud Support Apprentice

QA; Dereham; On-site; GBP 15,000 - 21,000; Full time

Job summary

Inspire ATA, a flexi-job provider, offers an apprenticeship at Dereham Neatherd High School, part of the Enrich Learning Trust. You will join as a Cloud Support Specialist Apprentice supporting IT systems across the school and Trust, gaining hands-on experience in a dynamic educational environment.

You will provide first-line helpdesk support, install and maintain hardware and software, monitor network security, manage user accounts, backups, and assist with IT projects and events.

Qualifications

• Three GCSEs at grade 4 or above in any subject.
• GCSE Maths and English at grade 3 or above (or equivalent).
• Prospective apprentices must not hold a higher-level qualification in a similar subject.

Responsibilities

• Provide first-line IT support via the central helpdesk.
• Install, configure, and maintain hardware, software and networks.
• Monitor network security and ensure GDPR compliance.
• Set up new users and manage staff/student accounts.
• Assist with backups and routine maintenance.
• Support audio-visual equipment and school events.
• Contribute to IT projects across the Trust.
• Uphold safeguarding and data protection principles.

Skills

Microsoft 365

Troubleshooting

Networking basics

Time management

Communication

Safeguarding & data protection

Driving license

Education

3 GCSEs 4+

GCSE Maths & English 3+

Job description

We have an exciting opportunity with Inspire ATA! They are a flexi-job provider and you will be employed by Inspire ATA and placed with Dereham Neatherd High School for your apprenticeship.

We are seeking an enthusiastic and dedicated Cloud Support Specialist Apprentice to join our team at Dereham Neatherd High School, part of the Enrich Learning Trust. This is an excellent opportunity to gain hands‑on experience supporting IT systems across an educational environment that values innovation, collaboration, and excellence.

Dereham Neatherd High School is a thriving secondary school committed to providing an inspiring learning environment where every student can achieve their potential. The Enrich Learning Trust fosters collaboration across its family of schools to ensure young people become successful learners, confident individuals, and responsible citizens

About the role:

You will help maintain and support the IT infrastructure across the school and assist with wider support across the Enrich Learning Trust where required. You will ensure consistent access to the school’s network and internet, maintain cybersecurity standards, and support staff and students with IT-related queries.

Responsibilities:

• Provide first-line support for IT issues and service requests via the central helpdesk

• Install, configure, and maintain hardware, software, and network systems

• Monitor and maintain network security, ensuring compliance with data protection and GDPR regulations

• Set up new users, manage accounts, and remove access when staff or students leave

• Support the maintenance and repair of IT equipment, printers, and classroom devices

• Assist with routine system backups and ensure network stability across the school

• Provide technical assistance for audio-visual equipment and school events

• Contribute to IT projects and upgrades across the Trust

• Support cybersecurity awareness and promote safe digital practices among staff and students

• Uphold safeguarding responsibilities and maintain confidentiality at all times

What we're looking for:

The ideal candidate will be a proactive, tech‑savvy problem solver with a genuine interest in IT systems and digital technologies. They will demonstrate excellent communication skills, a positive attitude, and the ability to work both independently and as part of a supportive team.

Required skills:

• Knowledge of Microsoft 365, including Teams, Word, Excel, and Outlook

• Experience with installing, upgrading, and maintaining software and PC hardware

• Understanding of basic networking systems and troubleshooting

• Strong time management and organisational skills

• Ability to communicate clearly and effectively with staff, students, and external contacts

• Commitment to safeguarding and data protection principles

• Professional and reliable attitude with attention to detail

• Calm, flexible, and customer-focused approach to work

• Driving licence and own vehicle (essential)

The entry requirements for this programme are as follows:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours:

37 hours per week, Monday to Thursday 8am – 4pm, early finish on Friday 3:30pm

Career progression:

Upon successful completion of the apprenticeship, there may be opportunities for full time employment within Dereham Neatherd High School or across the Enrich Learning Trust.

Pre-employment checks:

All applicants should be aware that, upon a successful offer of employment, a full enhanced DBS check will be completed in line with safer recruitment practices. Right-to-work verification and an online social media screening will also be conducted in accordance with Keeping Children Safe in Education guidance.