Education ICT Technician — Remote Support & School Tech

Walthamstow Academy; Greater London; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Westfield Health Rewards

Cinema discounts

Gym membership discounts via Westfield

Free use of school gym (24/7)

On-site gym

Cycle2Work Scheme

Salary sacrifice scheme

Car leasing discounts

Job summary

Walthamstow Academy seeks an analytical, curious ICT Technician to provide responsive IT support to staff and students, keeping devices, cloud services, classroom tech, telephony and networks running smoothly and securely.

You will work independently with initiative in a vibrant learning environment, joining a large group of Academies with strong professional development and career progression opportunities.

Responsibilities

• Provide first and second line support to staff and students in person, remotely and through the IT helpdesk, logging, prioritising and resolving tickets within agreed service levels
• Diagnose and resolve hardware, software, operating system, account and connectivity issues on client devices, escalating to the ICT Network Manager or third-party suppliers where appropriate
• Provide urgent classroom support so that disruption to teaching and learning is kept to a minimum
• Produce clear how-to guides and knowledge base articles, and deliver informal training to help users become more self-sufficient
• Build, enrol and deploy Windows 11 devices for staff and students as Microsoft Entra ID (Azure AD) joined devices managed through Microsoft Intune, including Windows Autopilot provisioning
• Monitor device compliance, configuration profiles, Windows Update rings and BitLocker encryption, and remediate non-compliant devices

Job description

Walthamstow Academy seeks an analytical, curious ICT Technician to provide responsive IT support to staff and students, keeping devices, cloud services, classroom tech, telephony and networks running smoothly and securely.

You will work independently with initiative in a vibrant learning environment, joining a large group of Academies with strong professional development and career progression opportunities.