ICT Technicians

Walthamstow Academy; Greater London; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Westfield Health Rewards

Cinema discounts

Gym membership discounts via Westfield

Free use of school gym (24/7)

On-site gym

Cycle2Work Scheme

Salary sacrifice scheme

Car leasing discounts

Job summary

Walthamstow Academy seeks an analytical, curious ICT Technician to provide responsive IT support to staff and students, keeping devices, cloud services, classroom tech, telephony and networks running smoothly and securely.

You will work independently with initiative in a vibrant learning environment, joining a large group of Academies with strong professional development and career progression opportunities.

Responsibilities

• Provide first and second line support to staff and students in person, remotely and through the IT helpdesk, logging, prioritising and resolving tickets within agreed service levels
• Diagnose and resolve hardware, software, operating system, account and connectivity issues on client devices, escalating to the ICT Network Manager or third-party suppliers where appropriate
• Provide urgent classroom support so that disruption to teaching and learning is kept to a minimum
• Produce clear how-to guides and knowledge base articles, and deliver informal training to help users become more self-sufficient
• Build, enrol and deploy Windows 11 devices for staff and students as Microsoft Entra ID (Azure AD) joined devices managed through Microsoft Intune, including Windows Autopilot provisioning
• Monitor device compliance, configuration profiles, Windows Update rings and BitLocker encryption, and remediate non-compliant devices

Job description

About United Learning

United Learning is a unique group of independent and state schools working together to achieve the best in everyone. Our vision is to provide excellent education so that all young people are able to make a success of their lives and, if we are to realise this vision, we need to make sure we attract, develop and reward the key ingredient - you.

Job Introduction

We seek an analytical, curious and innovative ICT Technician to join a dynamic and supportive Academy. You will have the opportunity to share expertise across a growing group of Academies and independent schools within United Learning. As the ICT Technician you would provide responsive, high-quality IT support to staff and students, keeping the Academy's devices, cloud services, classroom technology, telephony and network running smoothly and securely. You will need to be able to work independently, with initiative, and be flexible. We know that outstanding ICT Technicians have transferable skills and are confident and effective in all aspects of this role but we also recognise that you will need support and challenge yourself so that you can grow to be the best you can be - we will make this happen. Yu will relate to the Academy's ethos of "the best in everyone" and enjoy working with a rich, diverse group of young people in a dynamic and vibrant learning environment. Walthamstow Academy is sponsored by United Learning. As part of the largest group of Academies and independent schools, we offer outstanding professional development and career progression across both the maintained and independent sector. To conclude, we need someone who is passionate about making a difference, please get in touch if this is you.

Main Responsibilities

• Provide first and second line support to staff and students in person, remotely and through the IT helpdesk, logging, prioritising and resolving tickets within agreed service levels
• Diagnose and resolve hardware, software, operating system, account and connectivity issues on client devices, escalating to the ICT Network Manager or third-party suppliers where appropriate
• Provide urgent classroom support so that disruption to teaching and learning is kept to a minimum
• Produce clear how-to guides and knowledge base articles, and deliver informal training to help users become more self-sufficient
• Build, enrol and deploy Windows 11 devices for staff and students as Microsoft Entra ID (Azure AD) joined devices managed through Microsoft Intune, including Windows Autopilot provisioning
• Monitor device compliance, configuration profiles, Windows Update rings and BitLocker encryption, and remediate non-compliant devices

What the school offers its staff

What we Offer

Here at Walthamstow Academy, we are committed to ensuring our employees feel valued and appreciated and this includes your employee benefits.

We recognise that flexible working has a key role to play in attracting, retaining, developing and rewarding outstanding members of staff. We are committed to encouraging and enabling flexible working opportunities at Walthamstow Academy.

• We work with Westfield Health Rewards to offer you over 250 exclusive benefits, all through their easy-to-access platform and app.
• Featuring a huge range of perks, from discounted cinema tickets and holidays, to money off meals out at restaurants nationwide, and savings on food, technology and clothes shopping.
• Discounted Gym Memberships through Westfield Health Rewards, you can access a range of gym membership discounts at over 3000 sites across the country.
• We also provide free use of our school gym 24/7 with weekly participation of sporting tournaments on offer.
• We also have our own gym in the academy!
• Cycle2Work Scheme provides you with a bicycle and equipment such as lights, locks and panniers so that you can cycle to work and in your spare time!
• As this is a salary sacrifice scheme, you can save money through income tax and NI deductions.
• Car Lease Scheme, as a Group, we have partnered with SG Fleet to launch the Novalease scheme for all staff, providing you with access to great discounts on car leasing through a direct debit scheme.
• You can also exchange a portion of your gross salary in return for any lower CO2 emission car of your choice.
• We want to ensure staff wellbeing is at the forefront of the Academy and all members of staff feel valued and appreciated therefore in addition to other benefits we offer 1 Paid Personal Day to all members of staff per year.