School ICT Field Technician – On-site Support & Travel

Reach2 Academy Trust; East Staffordshire; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Generous Annual Leave

Professional Development

Flexible & Family-Friendly

Exclusive Discounts

Well-being Support

Job summary

REAch2 Academy Trust is seeking a Cluster ICT Support Technician to deliver frontline IT support across schools in Cluster 10 — Waltham Stow and surrounding areas. The role requires a full driving licence and access to your own transport, with daily travel to different school sites.

You will install and maintain hardware and software, resolve common issues, and escalate complex problems to the ICT team, while emphasising customer-friendly service in a busy education environment.

Qualifications

• Experience in a customer-facing role.
• Solid knowledge of network security.
• Understanding of IT hardware and software.
• Knowledge of internet security and data privacy principles.
• Strong interpersonal and communication skills.
• Highly organised with good teamwork.
• Ability to maintain confidentiality.

Responsibilities

• Provide frontline IT support to Shared Services and School staff.
• Attend multiple school sites within the cluster to install and maintain IT hardware and software.
• Escalate more complex issues to the ICT team as appropriate.

Skills

Customer facing experience

Network security knowledge

IT hardware & software understanding

Internet security & data privacy

Interpersonal skills

Highly organised

Teamwork

Confidentiality

Job description

REAch2 Academy Trust is seeking a Cluster ICT Support Technician to deliver frontline IT support across schools in Cluster 10 — Waltham Stow and surrounding areas. The role requires a full driving licence and access to your own transport, with daily travel to different school sites.

You will install and maintain hardware and software, resolve common issues, and escalate complex problems to the ICT team, while emphasising customer-friendly service in a busy education environment.