ICT Technician

Walthamstow Academy; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

Walthamstow Academy seeks an analytical ICT Technician to provide responsive IT support to staff and students, keeping devices, cloud services, classroom technology, telephony and the network running smoothly and securely.

You will work independently with initiative, share expertise across United Learning academies, and contribute to a dynamic and vibrant learning environment.

Qualifications

• Analytical thinking and problem solving.
• Willingness to learn and develop IT support skills.
• Ability to work independently with initiative and adapt to a group environment.

Responsibilities

• Provide first and second line IT support to staff and students in person, remotely, and via the IT helpdesk.
• Diagnose and resolve hardware, software, OS, account, and connectivity issues on client devices; escalate when needed.
• Provide urgent classroom support to minimise disruption to teaching and learning.

Tools

Windows 11

Microsoft Entra ID

Azure AD

Microsoft Intune

Windows Autopilot

BitLocker

Job description

ICT Technician

Closing date: Sunday 18 October 2026 Midnight

Interview: Week Beginning 19 October 2026

Start Date: January 2027 (Earlier if Possible)

Salary: £30,000 - £35,000 FTE depending on skills andexperience

52 Weeks

About United LearningUnited Learning

is a unique group of independent and state schools workingtogether to achieve the best in everyone. Our vision is to provide excellenteducation so that all young people are able to make a success of their livesand, if we are to realise this vision, we need to make sure we attract, developand reward the key ingredient – you.

Job Introduction

We seek an analytical, curious and innovative ICTTechnician to join a dynamic and supportive Academy. You will have theopportunity to share expertise across a growing group of Academies andindependent schools within United Learning. As the ICT Technician youwould provide responsive, high-quality IT support to staff and students,keeping the Academy’s devices, cloud services, classroom technology, telephonyand network running smoothly and securely. You will need to be able to workindependently, with initiative, and be flexible.

We know that outstanding ICT Technicians havetransferable skills and are confident and effective in all aspects of this rolebut we also recognise that you will need support and challenge yourself so thatyou can grow to be the best you can be – we will make this happen. Yuwill relate to the Academy’s ethos of “the best in everyone” and enjoy workingwith a rich, diverse group of young people in a dynamic and vibrant learningenvironment.

Walthamstow Academy is sponsored by United Learning. As partof the largest group of Academies and independent schools, we offer outstandingprofessional development and career progression across both the maintained andindependent sector.

To conclude, we need someone who is passionate about making a difference.

Main Responsibilities

• Providefirst and second line support to staff and students in person, remotelyand through the IT helpdesk, logging, prioritising and resolving ticketswithin agreed service levels
• Diagnoseand resolve hardware, software, operating system, account and connectivityissues on client devices, escalating to the ICT Network Manager orthird-party suppliers where appropriate
• Provideurgent classroom support so that disruption to teaching and learning iskept to a minimum
• Produceclear how-to guides and knowledge base articles, and deliver informaltraining to help users become more self-sufficient
• Build,enrol and deploy Windows 11 devices for staff and students as MicrosoftEntra ID (Azure AD) joined devices managed through Microsoft Intune,including Windows Autopilot provisioning
• Monitordevice compliance, configuration profiles, Windows Update rings andBitLocker encryption, and remediate non-compliant devices