Edinburgh IT Support Specialist – On‑Site & Remote Helpdesk

SWECO UK LIMITED; City of Edinburgh; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive pension

Life Assurance

Private Medical Insurance

Discretionary Annual Bonus

Professional subscriptions

25 days holiday + bank holidays

Cycle2Work Scheme

Employee Assistance Programme

Employee discounts

Salary Sacrifice Electric Vehicle

Tree planting for new starters

Job summary

SWECO UK LIMITED in Edinburgh is seeking an experienced IT Support Analyst to provide regional on-site and remote IT support within the UK offices. The role starts in-office five days a week with potential future hybrid arrangements.

You will handle software, hardware and network issues, manage desktop provisioning, inventory, and contribute to IT projects, collaborating with the UK and European teams.

Qualifications

• Previous experience in an IT support role
• Excellent communication and customer service skills
• Strong creative problem-solving abilities
• Experience using ServiceNow or a similar service management tool
• Experience supporting Microsoft Windows environments
• General network support and troubleshooting skills
• Knowledge of structured cabling support
• Familiarity with Windows Server, Exchange and Active Directory
• Experience supporting engineering software, particularly AutoCAD
• The ability to work collaboratively while managing tasks independently
• A proactive approach and a willingness to learn

Responsibilities

• Providing software, hardware and network support
• Supporting desktop and laptop provision, configuration and deployment
• Managing IT stock, equipment and inventory
• Providing remote support to colleagues in other UK offices
• Supporting Exchange and Active Directory administration
• Logging, managing and resolving incidents and service requests
• Ensuring IT policies, procedures and working instructions are followed
• Supporting change control and other IT service management best practices
• Contributing to UK and Group IT projects
• Working with the wider UK IT team and European Corporate IT team

Skills

Customer service

Communication

Problem solving

ServiceNow

Windows support

Network troubleshooting

Active Directory

Exchange

AutoCAD

Teamwork

Proactive learner

Tools

ServiceNow

Windows Server

Exchange

Active Directory

AutoCAD

Structured cabling

Job description

SWECO UK LIMITED in Edinburgh is seeking an experienced IT Support Analyst to provide regional on-site and remote IT support within the UK offices. The role starts in-office five days a week with potential future hybrid arrangements.

You will handle software, hardware and network issues, manage desktop provisioning, inventory, and contribute to IT projects, collaborating with the UK and European teams.