Dynamic IT Support Analyst - Windows & AD

Sweco UK Ltd; City of Edinburgh; Presencial; GBP 27 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pension contribution

Life Assurance

Private Medical Insurance

Discretionary Annual Bonus Scheme

Payment of professional subscriptions

25 days holiday plus bank holidays (up

Cycle2Work Scheme

Employee Assistance Programme

Employee discounts via Sweco Benefit

Salary Sacrifice Electric Vehicle

We plant a tree for all new starters

Resumo da oferta

Sweco UK Ltd is seeking an IT Support Analyst in Edinburgh to provide regional on-site and remote IT support for colleagues across the UK. Initially office-based five days a week, with hybrid options potentially available later depending on business needs.

The role covers software, hardware, and network support, Exchange/AD administration, and collaboration with UK and European IT teams to deliver a responsive, customer-focused service.

Qualificações

• Previous experience in an IT support role
• Excellent communication and customer service skills
• Strong creative problem-solving abilities
• Experience using ServiceNow or a similar service management tool
• Experience supporting Microsoft Windows environments
• General network support and troubleshooting skills
• Knowledge of structured cabling support
• Familiarity with Windows Server, Exchange and Active Directory
• Experience supporting engineering software, particularly AutoCAD
• The ability to work collaboratively while managing tasks independently
• A proactive approach and a willingness to learn

Responsabilidades

• Providing software, hardware and network support
• Supporting desktop and laptop provision, configuration and deployment
• Managing IT stock, equipment and inventory
• Providing remote support to colleagues in other UK offices
• Supporting Exchange and Active Directory administration
• Logging, managing and resolving incidents and service requests
• Ensuring IT policies, procedures and working instructions are followed
• Supporting change control and other IT service management best practices
• Contributing to UK and Group IT projects
• Working with the wider UK IT team and European Corporate IT team

Conhecimentos

IT support

Communication

Problem solving

ServiceNow

Windows

Networking

Structured cabling

Windows Server

Exchange

Active Directory

AutoCAD

Teamwork

Proactive learning

Ferramentas

ServiceNow

AutoCAD

Descrição da oferta de emprego

Sweco UK Ltd is seeking an IT Support Analyst in Edinburgh to provide regional on-site and remote IT support for colleagues across the UK. Initially office-based five days a week, with hybrid options potentially available later depending on business needs.

The role covers software, hardware, and network support, Exchange/AD administration, and collaboration with UK and European IT teams to deliver a responsive, customer-focused service.