IT Support Analyst – On‑Site Role with Hybrid Potential

Sweco; City of Edinburgh; On-site; GBP 26,000 - 38,000; Full time

Job summary

Sweco is seeking an IT Support Analyst to provide regional on-site and remote IT support across UK offices from our Edinburgh base. The role involves coordinating with the IT team, maintaining hardware/software, and contributing to ongoing IT projects.

Initially office-based five days a week, with potential for later hybrid working as needed. You will log incidents, support Exchange/Active Directory, and assist with engineering software like AutoCAD, while delivering strong customer service and

Qualifications

• Previous experience in an IT support role.
• Excellent communication and customer service skills.
• Strong creative problem-solving abilities.
• Experience using ServiceNow or a similar service management tool.
• Experience supporting Microsoft Windows environments, including Exchange and Active Directory.
• Experience supporting engineering software, particularly AutoCAD.

Responsibilities

• Providing software, hardware and network support.
• Supporting desktop and laptop provisioning, configuration and deployment.
• Managing IT stock, equipment and inventory.
• Providing remote support to colleagues in other UK offices.
• Supporting Exchange and Active Directory administration.
• Logging, managing and resolving incidents and service requests.
• Ensuring IT policies, procedures and working instructions are followed.
• Supporting change control and other IT service management best practices.
• Contributing to UK and Group IT projects.
• Working with the wider UK IT team and European Corporate IT team.

Skills

IT support experience

Communication skills

Customer service

Problem solving

Team collaboration

Proactive learner

Windows environments

Networking basics

Structured cabling knowledge

Active Directory / Exchange knowledge

Tools

ServiceNow

AutoCAD

Windows Server

Job description

Sweco is seeking an IT Support Analyst to provide regional on-site and remote IT support across UK offices from our Edinburgh base. The role involves coordinating with the IT team, maintaining hardware/software, and contributing to ongoing IT projects.

Initially office-based five days a week, with potential for later hybrid working as needed. You will log incidents, support Exchange/Active Directory, and assist with engineering software like AutoCAD, while delivering strong customer service and