ED Front Desk Coordinator – Patient Care & Admin (Flexible)

Royal Free London NHS Foundation Trust; Greater London; On-site; GBP 21,000 - 26,000; Full time

Job summary

Royal Free London NHS Foundation Trust seeks an ED Receptionist to provide efficient front of house administration and clerical support for the Emergency Department. You will be the first point of contact for patients and visitors, projecting a positive, professional image at all times.

The role requires a proven medical administrative background, a good telephone manner, and advanced computer skills. You must be highly motivated with excellent interpersonal skills and the ability to work under

Qualifications

• Proven medical administrative background.
• Good telephone manner.
• Excellent customer care skills.
• Advanced computer skills.
• Able to work in a fast-paced environment and under pressure.
• Professional, courteous and respectful with patients and visitors.

Responsibilities

• Provide front of house administration for the Emergency Department.
• Greet patients and visitors, direct to appropriate services.
• Handle information requests and maintain records.
• Support admissions and communications with other teams.

Skills

Medical administration

Telephone etiquette

Customer service

Computer literacy

Professionalism

Interpersonal skills

Ability to work under pressure

Tools

Microsoft Office

Email systems

Job description

Royal Free London NHS Foundation Trust seeks an ED Receptionist to provide efficient front of house administration and clerical support for the Emergency Department. You will be the first point of contact for patients and visitors, projecting a positive, professional image at all times.

The role requires a proven medical administrative background, a good telephone manner, and advanced computer skills. You must be highly motivated with excellent interpersonal skills and the ability to work under