ED Receptionist

Transformation Unit; United Kingdom; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

Royal Free London NHS Foundation Trust is seeking an experienced Emergency Department Receptionist to provide front of house administration and clerical support. The role focuses on greeting patients, registering them into the department, handling telephone inquiries, and delivering a high standard of customer care.

Applicants should have a proven NHS reception background, excellent data protection knowledge, and strong interpersonal skills.

Qualifications

• Proven front of house/Reception experience in healthcare settings.
• Strong customer care and interpersonal skills.
• Excellent telephone manner and communication skills.
• Solid understanding of data protection regulations.

Responsibilities

• Meet and greet patients and visitors in a busy ED environment.
• Register patients into the department and manage admissions flow.
• Answer telephone queries and perform a range of administrative duties.
• Provide front of house support with a professional and courteous approach.

Skills

Front of house

Customer care

Telephone manner

Interpersonal skills

Data protection

Job description

Main area Medicine and urgent care Grade NHS AfC: Band 2 Contract 1 year (fixed term) Hours Full time - 37.5 hours per week (Shifts) Job ref 391-NMUH-8256839

Employer Royal Free London NHS Foundation Trust Employer type NHS Site Emergency Reception Town Edmonton Salary £30,142 inclusive of Outer HCAS per annum Salary period Yearly Closing 06/11/2026 23:59

NHS AfC: Band 2

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants.However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1 .

Royal Free London NHS Foundation Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.

To provide an efficient and effective front of house administration and clerical support service for theemergency department always projecting a positive and professional image.

Receptionists working within the Emergency Department are the first point of contact for patients and visitors attending the department and are expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients.

Main duties of the job

The role of the ED Receptionist is based in the front reception setting in the heart of a busy ED Department. The role involves providing front of house for the department. Proven medical administrative background, a good telephone manner and excellent customer care skills and advanced computer skills are essential. You need to be highly motivated with excellent interpersonal skills. The role can be demanding but it is also extremely interesting and varied with no two days being the same. You will need to be confident in working with the public in a fast paced ever changing environment. You must also be able to work under pressure under your own initiative whilst being part of a supportive team.

Working for our organisation

Royal Free Trust - North Middlesex University site serves more than 350,000 people across Haringey and Enfield and the Emergency Department is one of the busiest in London. The department operates a 24hr service 365 days of the year and is staffed by experienced staff who provide medical care and treatments to patients.

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

Detailed job description and main responsibilities

Receptionists working within the Emergency Department are the first point of contact for patients and visitors attending the department and are expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients.

Working in a busy environment, Emergency Department Receptionists will register patients into the department, answer telephone queries and undertake a range of administrative duties to support the effective running of the department.

Please see attached job description & person specification for more detailed information about this role and working at Royal Free London NHS Foundation Trust.

Person specification

Personal Qualities

• Empathy and Compassion
• Flexible and adaptable
• Tact and diplomacy
• Excellent interpersonal verbal and written communication skills
• Ability to multi task
• Excellent knowledge of data protection
• 2 yrs NHS reception experience of equivalent in a reception role
• Medical Terminology
• Empathy
• Flexible
• Tact and diplomacy

Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.