ED Front Desk Specialist — Calm, Caring & Efficient

Royal Devon And Exeter Nhs Foundation Trust; Exeter; On-site; GBP 20,000 - 22,000; Full time

Benefits offered by this job

NHS Pension scheme

Flexible working schemes

Staff discounts

Job summary

The Royal Devon And Exeter NHS Foundation Trust is seeking a friendly, professional Receptionist to join the busy Emergency Department. You will be the first point of contact for patients, relatives and visitors, delivering a courteous, efficient reception and administrative service.

In this fast-paced role you will register patients on Trust systems, answer calls, book appointments and protect patient confidentiality while supporting the smooth flow of the department.

Qualifications

• Experience in reception/clerical work is essential.
• Experience within the NHS or a healthcare setting is advantageous.
• Excellent communication and customer service skills.

Responsibilities

• Register patients accurately on Trust systems.
• Handle telephone enquiries and book appointments.
• Maintain patient confidentiality and support smooth flow of patients through the department.

Skills

Communication skills

Customer service

Organisation

Reception experience

Job description

The Royal Devon And Exeter NHS Foundation Trust is seeking a friendly, professional Receptionist to join the busy Emergency Department. You will be the first point of contact for patients, relatives and visitors, delivering a courteous, efficient reception and administrative service.

In this fast-paced role you will register patients on Trust systems, answer calls, book appointments and protect patient confidentiality while supporting the smooth flow of the department.