ED Receptionist

The Methodist Church in Britain; Enfield; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Flexible working hours

Generous benefits package

Next level training

Career progression opportunities

Job summary

The Royal Free London NHS Foundation Trust is seeking a front-of-house receptionist for a fixed one-year post at the North Middlesex site. You will register patients on arrival, greet visitors, answer calls, and provide essential clerical support to keep the Emergency Department running smoothly.

Applicants should have a proven medical administrative background, excellent communication skills, and the ability to multitask in a fast-paced, public-facing environment.

Qualifications

• Proven medical administrative background.
• Advanced computer skills.
• Excellent interpersonal verbal and written communication.
• Good telephone manner.
• Excellent customer care skills.
• Ability to multitask.
• Attention to detail.
• Empathy and compassion.
• Flexible and adaptable.
• Tact and diplomacy.
• Able to work under pressure on own initiative.
• Confident working with the public in a fast-paced setting.

Responsibilities

• Register patients into the Emergency Department on arrival.
• Act as the first point of contact for patients and visitors, greeting them with courtesy and respect.
• Answer telephone queries.
• Provide efficient front of house administration and clerical support for the department.
• Carry out a range of administrative duties to support the effective running of the department.

Skills

Advanced computer skills

Interpersonal communication

Telephone manners

Customer care

Multitasking

Attention to detail

Job description

A fixed one-year front-of-house post on the reception desk of the Emergency Department at the Royal Free London NHS Foundation Trust's North Middlesex site. The work centres on registering patients on arrival, answering calls and handling the administration that keeps the department running. The setting is busy, public-facing and varied, with the department open round the clock. Applicants need a proven medical administrative background and strong customer care skills.

What the job involves

• Register patients into the Emergency Department on arrival
• Act as the first point of contact for patients and visitors, greeting them with courtesy and respect
• Answer telephone queries
• Provide efficient front of house administration and clerical support for the department
• Carry out a range of administrative duties to support the effective running of the department

What’s required

Experience

• Proven medical administrative background

Skills & knowledge

• Advanced computer skills
• Excellent interpersonal verbal and written communication
• Good telephone manner
• Excellent customer care skills
• Ability to multitask
• Attention to detail

Other

• Empathy and compassion
• Flexible and adaptable
• Tact and diplomacy
• Able to work under pressure on own initiative
• Confident working with the public in a fast-paced setting

Nice to have

• 2 years NHS reception experience or equivalent reception role
• Medical terminology
• Empathy
• Flexibility
• Tact and diplomacy

What’s offered

• Flexible working hours
• Generous benefits package
• Next level training
• Career progression opportunities