ED Receptionist

Royal Free London NHS Foundation Trust; Greater London; On-site; GBP 21,000 - 26,000; Full time

Job summary

Royal Free London NHS Foundation Trust seeks an ED Receptionist to provide efficient front of house administration and clerical support for the Emergency Department. You will be the first point of contact for patients and visitors, projecting a positive, professional image at all times.

The role requires a proven medical administrative background, a good telephone manner, and advanced computer skills. You must be highly motivated with excellent interpersonal skills and the ability to work under

Qualifications

• Proven medical administrative background.
• Good telephone manner.
• Excellent customer care skills.
• Advanced computer skills.
• Able to work in a fast-paced environment and under pressure.
• Professional, courteous and respectful with patients and visitors.

Responsibilities

• Provide front of house administration for the Emergency Department.
• Greet patients and visitors, direct to appropriate services.
• Handle information requests and maintain records.
• Support admissions and communications with other teams.

Skills

Medical administration

Telephone etiquette

Customer service

Computer literacy

Professionalism

Interpersonal skills

Ability to work under pressure

Tools

Microsoft Office

Email systems

Job description

To provide an efficient and effective front of house administration and clerical support service for the emergency department always projecting a positive and professional image.

Receptionists working within the Emergency Department are the first point of contact for patients and visitors attending the department and are expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients.

The role of the ED Receptionist is based in the front reception setting in the heart of a busy ED Department. The role involves providing front of house for the department. Proven medical administrative background, a good telephone manner and excellent customer care skills and advanced computer skills are essential. You need to be highly motivated with excellent interpersonal skills. The role can be demanding but it is also extremely interesting and varied with no two days being the same. You will need to be confident in working with the public in a fast paced ever changing environment. You must also be able to work under pressure under your own initiative whilst being part of a supportive team.

Royal Free Trust - North Middlesex University site serves more than 350,000 people across Haringey and Enfield and the Emergency Department is one of the busiest in London. The department operates a 24hr service 365 days of the year and is staffed by experienced staff who provide medical care and treatments to patients.

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

For further details / informal visits contact: Name: Joanne Johnson Job title: ED Admin Manager Email address: [e-mail] Telephone number: 02088872532