NHS Front Desk & Admin Officer (Band 3)

Royal Free London NHS Foundation Trust; Greater London; On-site; GBP 31,000 - 32,000; Full time

Benefits offered by this job

Flexible hours

Generous benefits

Next level training

Job summary

Royal Free London NHS Foundation Trust is seeking a Band 3 Admin and Clerical Officer to deliver a professional front-line reception and administrative service across the department. You will be the first point of contact for patients and professionals, ensuring a positive patient experience and supporting clinics and diagnostic services.

Responsibilities include greeting patients, registering and checking in on arrival, making reminder calls, coordinating transport, handling enquiries, and

Responsibilities

• Greet patients and visitors and provide directions to clinic areas
• Register and check in patients on arrival
• Make pre-appointment reminder calls and provide appointment information
• Send appointment reminder texts to reduce DNAs
• Answer telephone enquiries promptly and courteously
• Maintain accurate patient records and liaise with clinical teams
• Distribute X-ray reports to GP surgeries under confidentiality guidelines

Job description

Royal Free London NHS Foundation Trust is seeking a Band 3 Admin and Clerical Officer to deliver a professional front-line reception and administrative service across the department. You will be the first point of contact for patients and professionals, ensuring a positive patient experience and supporting clinics and diagnostic services.

Responsibilities include greeting patients, registering and checking in on arrival, making reminder calls, coordinating transport, handling enquiries, and