Emergency Department Receptionist – NHS Front Desk

Transformation Unit; United Kingdom; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

Royal Free London NHS Foundation Trust is seeking an experienced Emergency Department Receptionist to provide front of house administration and clerical support. The role focuses on greeting patients, registering them into the department, handling telephone inquiries, and delivering a high standard of customer care.

Applicants should have a proven NHS reception background, excellent data protection knowledge, and strong interpersonal skills.

Qualifications

• Proven front of house/Reception experience in healthcare settings.
• Strong customer care and interpersonal skills.
• Excellent telephone manner and communication skills.
• Solid understanding of data protection regulations.

Responsibilities

• Meet and greet patients and visitors in a busy ED environment.
• Register patients into the department and manage admissions flow.
• Answer telephone queries and perform a range of administrative duties.
• Provide front of house support with a professional and courteous approach.

Skills

Front of house

Customer care

Telephone manner

Interpersonal skills

Data protection

Job description

Royal Free London NHS Foundation Trust is seeking an experienced Emergency Department Receptionist to provide front of house administration and clerical support. The role focuses on greeting patients, registering them into the department, handling telephone inquiries, and delivering a high standard of customer care.

Applicants should have a proven NHS reception background, excellent data protection knowledge, and strong interpersonal skills.