Emergency Department Receptionist — 24/7 Front Desk

The Methodist Church in Britain; Reading; On-site; GBP 21,000 - 25,000; Full time

Job summary

Royal Berkshire NHS Foundation Trust is seeking a receptionist to support the Emergency Department's admin and clerical team. The role covers registering patients on Firstnet, updating records, booking follow-ups, and acting as the first contact for anxious patients and families.

The job offers full or part-time hours on a 24-hour rota, including early, late, night, and weekend shifts. EPR knowledge is desirable and experience with healthcare administrative systems is preferred.

Qualifications

• NVQ2 in Business Administration or Customer Care or equivalent.
• N/A
• GCSEs or equivalent required.
• Experience with healthcare administration systems preferred.

Responsibilities

• Register patients' demographics on Firstnet in real time.
• Act as first line of contact for families and professionals.
• Create case notes and amalgamate records as needed.
• Notify medical records of duplicates and update after a patient's death.
• Prepare documentation for the Coroner's office team.
• Data cleanse Firstnet at registration using SCR and Open Exeter.
• Record overseas patients' addresses per protocol.
• Make follow-up appointments for Emergency Care and Trust outpatient clinics on EPR.
• Check daily x-ray reporting and outpatient appointments on Firstnet.
• Ensure clinic documents are complete before clinics start.
• Check patients in/out and book further follow-ups within required timeframes.
• Prepare administration paperwork and attend clinical board rounds.

Skills

Organisational skills

Time management

Telephone manner

Communication skills

Attention to detail

24-hour rota flexibility

Self-motivation

Teamwork

Education

NVQ Level 2 in Business Admin

GCSEs

Job description

Royal Berkshire NHS Foundation Trust is seeking a receptionist to support the Emergency Department's admin and clerical team. The role covers registering patients on Firstnet, updating records, booking follow-ups, and acting as the first contact for anxious patients and families.

The job offers full or part-time hours on a 24-hour rota, including early, late, night, and weekend shifts. EPR knowledge is desirable and experience with healthcare administrative systems is preferred.