Emergency Department Front Desk Specialist — Flexible Hours

The Methodist Church in Britain; Enfield; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Flexible working hours

Generous benefits package

Next level training

Career progression opportunities

Job summary

The Royal Free London NHS Foundation Trust is seeking a front-of-house receptionist for a fixed one-year post at the North Middlesex site. You will register patients on arrival, greet visitors, answer calls, and provide essential clerical support to keep the Emergency Department running smoothly.

Applicants should have a proven medical administrative background, excellent communication skills, and the ability to multitask in a fast-paced, public-facing environment.

Qualifications

• Proven medical administrative background.
• Advanced computer skills.
• Excellent interpersonal verbal and written communication.
• Good telephone manner.
• Excellent customer care skills.
• Ability to multitask.
• Attention to detail.
• Empathy and compassion.
• Flexible and adaptable.
• Tact and diplomacy.
• Able to work under pressure on own initiative.
• Confident working with the public in a fast-paced setting.

Responsibilities

• Register patients into the Emergency Department on arrival.
• Act as the first point of contact for patients and visitors, greeting them with courtesy and respect.
• Answer telephone queries.
• Provide efficient front of house administration and clerical support for the department.
• Carry out a range of administrative duties to support the effective running of the department.

Skills

Advanced computer skills

Interpersonal communication

Telephone manners

Customer care

Multitasking

Attention to detail

Job description

The Royal Free London NHS Foundation Trust is seeking a front-of-house receptionist for a fixed one-year post at the North Middlesex site. You will register patients on arrival, greet visitors, answer calls, and provide essential clerical support to keep the Emergency Department running smoothly.

Applicants should have a proven medical administrative background, excellent communication skills, and the ability to multitask in a fast-paced, public-facing environment.