Ecommerce Manager

Hush; Clapham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A prominent fashion brand in Clapham is seeking a Head of eCommerce to drive online strategy and deliver profitable growth. In this role, you will own the eCommerce strategy, optimize customer journey, and lead digital marketing initiatives. Ideal candidates will have strong commercial acumen, experience in DTC fashion, and exceptional leadership skills. The company offers a dynamic workplace, growth opportunities, and generous holiday allowance, reflecting a culture of collaboration and creativity.

Benefits

Generous holiday allowance

Flexible hybrid working options

Continuous professional development

Exclusive company discounts

Early-finish Fridays

Qualifications

• Proven experience in a senior eCommerce role, ideally in DTC fashion or lifestyle retail.
• Strong commercial acumen with P&L ownership.
• Deep understanding of eCommerce platforms and digital marketing.

Responsibilities

• Own the end-to-end eCommerce strategy, driving revenue growth.
• Champion a seamless online customer journey, optimising site performance.
• Lead digital marketing, acquisition, and trading plans.

Skills

Proven experience in a senior eCommerce role

Strong commercial acumen

Deep understanding of eCommerce platforms

Exceptional leadership skills

Customer-obsessed and data-driven

Job description

Hush is an ambitious and distinctive fashion brand, with plans to double the business over the next few years. Founded 21 years ago, we are now established as one of the UK’s leading online fashion retailers. We employ around 140 employees across head office and retail, creating and selling a beautiful range of women’s clothing and accessories characterised by effortlessness, simplicity and a laidback sense of style. Despite the challenges to the retail industry, Hush has continued grow – and our company culture still reflects our entrepreneurial roots and relaxed aesthetic. We love hard-working and talented people with a can-do attitude and a passion for what they do.

About the role

Are you ready to lead the growth of a digitally-driven fashion brand? At Hush, we’re seeking a Head of eCommerce to drive our online strategy, deliver profitable growth, and ensure a customer experience that reflects our brand’s style, creativity, and modern femininity.

What you’ll do

• Own the end-to-end eCommerce strategy, driving revenue growth, conversion, and customer lifetime value.
• Champion a seamless, inspiring online customer journey, optimising site performance across mobile and desktop.
• Lead digital marketing, acquisition, and trading plans, ensuring alignment with launches, promotions, and seasonal campaigns.
• Manage technology and platform development, enhancements, and integrations to deliver a stable, scalable, and high-performing site.
• Build, lead, and inspire a high-performing eCommerce team, collaborating across merchandising, marketing, and operations.

What you’ll bring

• Proven experience in a senior eCommerce role, ideally in DTC fashion or lifestyle retail.
• Strong commercial acumen with P&L ownership and a track record of driving online growth at scale.
• Deep understanding of eCommerce platforms, CRO, and digital marketing.
• Exceptional leadership and stakeholder management skills, influencing at C-suite level.
• Customer-obsessed, data-driven, collaborative, and resilient in a fast-paced, trading-led environment.

What success looks like

• Online revenue and conversion consistently meet or exceed targets.
• Customer journeys are smooth, engaging, and optimized across all devices.
• Successful execution of promotional campaigns and collection launches with measurable ROI.
• Data‑driven insights are used to continuously improve performance and retention.
• Team members are motivated, skilled, and delivering at a high level.
• Cross‑functional collaboration drives alignment between merchandising, marketing, and digital operations.

Why you’ll love it here

• 🎉 A supportive, dynamic, and creative workplace.
• 🚀 Growth opportunities as we expand and innovate.
• 🏖️ Generous holiday allowance with flexible hybrid working options.
• 📚 Continuous professional development to keep you ahead of the curve.
• 🍻 Social events that celebrate our collective achievements.
• 💪🏼 Early‑finish Fridays and flexible hours for a better work‑life balance.
• ✨ Exclusive company discounts and perks

Why Hush

At Hush, we live our lifestyle - blending freedom, creativity, and modern femininity. Join us and shape the future of our digital business while working in a culture that values collaboration, curiosity, and personal growth.

Our Commitment

At Hush, we embrace diversity as a strength that drives innovation and creativity. We are dedicated to building an inclusive workplace where individuality is celebrated, and everyone feels empowered to succeed. Our culture reflects our commitment to equal opportunities and respect for all.