eCommerce Junior Key Account Manager

ghd; City of Westminster; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading hair styling brand in the UK is seeking an eCommerce Junior Key Account Manager to drive growth in key online accounts. You will collaborate closely with the Senior Key Account Manager to enhance market share and profit targets. Ideal candidates should have proven account management experience, a strong understanding of e-commerce KPIs, and the ability to thrive in a fast-paced environment. This role offers an exciting opportunity to develop strategic partnerships and achieve set business objectives in a highly innovative company.

Benefits

Competitive salary

Comprehensive benefits

Opportunity for career growth

Qualifications

• Proven account management experience at National Account Executive level for 18+ months.
• Expert knowledge of all e-commerce KPIs and levers.
• UK based with the ability to travel to UK/ROI.

Responsibilities

• Develop close working relationships with key accounts.
• Support and own business targets.
• Achieve all targets set in consultation with SKAM.
• Negotiate brand positioning in accounts.
• Own the forecast and stock management for key accounts.

Skills

Account management experience

Sales-driven mindset

E-commerce KPIs knowledge

Commercial awareness of beauty/fashion market

Influencing and negotiating skills

Energetic and outgoing personality

Job description

eCommerce Junior Key Account Manager – London – Dean Street

Full time, Permanent, General

WHO ARE WE?

Iconic British brand, ghd is a global leader in high‑end professional hair styling tools and the UK’s number one recommended styling brand. Loved by stylists and consumers, loved by press, and loved by the people that work for the brand!

Merging science and innovation with luxury beauty and style, ghd pioneers new technologies and beautiful designs to create the most technically advanced hair tools in the world. Developed by leading scientists in the dedicated ghd Research & Development laboratories in Cambridge, ghd tools deliver safer heat styling for hair and have become an essential part of the daily lives of professional hair stylists and consumers worldwide.

A trusted and loved brand, ghd sells 2 million stylers every year and 5 iconic ghd products are sold every minute. The award‑winning ghd tools are used by 200 000 stylists around the world and sold in 30+ countries and more than 45 000 premium salons.

JOB DESCRIPTION

Reporting to a Senior Key Account Manager (SKAM), the primary purpose of the E‑Commerce Junior Key Account Manager is to grow and develop current e‑commerce key accounts through a business‑to‑business consultative approach to realise sales growth, market share, brand visibility and profit targets within clearly defined key performance indicators.

The Junior Key Account Manager will beនា directly responsible for driving the growth and winning market share within 2‑3 assigned small online retailers, will be accountable for delivering, executing and achieving the e‑commerce objective which is to execute with excellence and lead best‑in‑class examples as a flagship market to deliver solid revenue sales. They will also consult with the SKAM on two large key accounts.

RESPONSIBILITIES

• Develop close working relationships alongside the SKAM at all levels with each key account through a consultative business‑to‑business approach.
• Support the SKAM in delivering set business targets, while taking direct ownership of the joint business plan and negotiations with certain smaller accounts, with the objective to grow sell‑out, consumer acquisition, market share and net revenue with each partner.
• With the SKAM, develop and drive a strategic joint business plan with each directly owned retailer, with clear building blocks of category and marketing activity, identifying areas for growth in partnership with the customer.
• Own the customer journey on and off site for each of your retailers with excellence in execution on aspects such as PDPs, reviews, copy, content, etc.
• Achieve all targets as set and agreed in consultation with the SKAM.
• Negotiate prime brand positioning in all targeted accounts.
• Identify business opportunities and help the Retail Media Manager to negotiate brand visibility and presence always on and in campaigns to increase ROI.
• Own the day‑to‑day forecasting and stock management (S&OP) for your key accounts, with monthly review with the demand planner and customer operations with the ops team.
• Support the SKAM on all financials, GTNご了承 rebate planning and post‑activity reporting.
• Collate consistent and accurate data and statistics working with the Commercial Data Analyst and the wider teams internally and externally across all our locations to ensure an efficient process.
• Own the individual logistical & commercial critical paths for each e‑commerce customer account, ensuring these are up to date and on track for each project.
• Ensure ghd master data is up to date and manage basic changes &.closest updates with customers.
• Management of the order process – delivering uzak both customer expectations and business objectives. Build relationships with the logistical teams from each account to ensure effective communication and a robust process.
• Centralise e‑comm / commercial data to drive insights and actions with the selected e‑commerce partners team. һәққ: resume?
• Proven account management experience, at National Account Executive level for 18+ months as a minimum.
• Experience of influencing and negotiating with teams at all levels.
• Be sales‑driven and commercially aware of the beauty / fashion market and trends.
• Expert knowledge of all e‑commerce KPIs and levers.
• Instinctive commercial flair to drive decisions that improve KPIs and performance.
• Demonstrate ownership and accountability, can give examples of taking measured risks to achieve results.
• Enthusiastic, energetic, outgoing, with a positive ‘can‑do’ attitude, determined to win and a passion for customers and all things digital.
• Act with transparency and integrity.
• Actively live and breathe the ghd brand.
• UK based with the ability to travel to UK/ROI without restrictions.

VALUES

• Collaborative – We work together to create the extraordinary.
• Creative – We foster creativity & excellence to create value for our brands and business.
• Courageous – We are agile, entrepreneurial & we own our future.
• Connected – We stay connected and ensure we are always consumer‑first.
• Committed – We are responsible runnable the impact on others & the planet.
omitted

We’re a young company that’s achieved great things by creating a best‑in‑class range of products that are loved by stylists and consumers alike. We remain fiercely ambitious, with big growth plans, exciting new innovation in the pipeline and geographic expansion.

We pride ourselves on remaining true to our founding ethos – the spirit of transformation – and have established a position at the forefront of the competitive fashion styling sector, where we are renowned as one of the leading hair styling brands around the world and synonymous with style and sophistication.

Salary: Competitive

Hours: şeýle 40

Benefits: Competitive

Closing date: 14-12-2025