Customer Advisor

TN United Kingdom; Workington; On-site; Full time

Job summary

Join a leading company as a Customer Advisor, where you will provide exceptional service, assist customers, and promote in-store offers. With comprehensive training and a supportive team, this role is perfect for those seeking a rewarding career in retail.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free counselling and support

Qualifications

• Full training is provided.
• Desire to be a proud brand ambassador.

Responsibilities

• Help customers and provide advice on products.
• Promote in-store offers and schemes.
• Ensure store is clean and presentable.

Skills

Effective communication

Listening skills

Team collaboration

Job description

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The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.

About the role

You will work onsite and report into the Assistant or Store Manager. Your role could involve helping on the tills, advising customers, or working in our back shop. You will also:

1. Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions, providing advice on our products, recommending items they hadn’t considered, or offering a basket — the little things make a difference.
2. Get to know our in-store offers and schemes and promote them — the more info we give our customers, the better.
3. Help our stores run smoothly — this could include ensuring we have the right products displayed, providing great service on our tills, or assisting with stock in the stock rooms.
4. Work with team members to provide a great shopping experience, ensuring the store is always clean and presentable.
5. You will be provided with award-winning training accredited by the Institute of Customer Service.

What you’ll need to have

These are the essential skills or experience needed to succeed in this role:

1. Full training is provided, and we are looking for people who excel in a varied environment, working at pace.
2. Effective communication and listening skills.
3. Enjoy working as part of a team, promoting collaboration.
4. Understanding that the little things make the biggest difference in customer interactions.
5. Desire to be a proud brand ambassador for Boots and help customers find the best products for them.

It would be great if you also have

These are desirable skills or experience, not essential, and we welcome applications from candidates who don’t match these criteria:

• Experience providing customer care and delivering excellent service, but this is not mandatory.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and a gift card for expecting or adopting parents
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

We offer additional benefits to suit your needs — find out more at boots.jobs/rewards. Please note, salary estimates on third-party sites are not endorsed by Boots and may not be accurate.

Why Boots?

At Boots, we foster an inclusive environment where everyone can be themselves and reach their full potential. We are proud to be an equal opportunity employer, embracing diversity and providing a positive working environment for all. Together, we change for the better.

What's next?

If your application is successful, you will be invited to an in-store interview within 14 days.

For full-time roles, we are open to discussing part-time or job share options. If you need additional support during the application or interview, we are happy to provide reasonable adjustments.