Travel Customer Services Consultant

ESYLUX Portugal, Lda.; Keswick; On-site; Part time

Job summary

A leading specialist travel company is seeking a Travel Customer Services Consultant for part-time work in Keswick. The role involves ensuring high-quality guest experiences by managing relationships with cleaning teams and property owners. Ideal candidates will have customer service experience, a clean UK driving license, and a keen attention to detail. This position offers competitive pay, flexible hours, and various employee benefits.

Benefits

25 days holiday plus bank holidays

Casual dress code

Travel discounts for staff, friends, and family

Perkbox membership for shopping perks

Opportunities for career development across Europe

Support via MetLife for personal wellbeing

Long service rewards

Refer-a-friend bonuses

Qualifications

• Experience in customer service, housekeeping, or cleaning roles.
• Full, clean UK driving license.
• High attention to detail and passion for quality.

Responsibilities

• Ensure properties meet high cleanliness standards.
• Support a team of third-party cleaners.
• Manage guest feedback regarding cleanliness.

Skills

Customer Service

Attention to Detail

Problem Solving

Job description

Travel Customer Services Consultant required on a part-time basis, working 22.5 hours a week for the UK's leading specialist travel company within staycation and holiday rentals, based in their Keswick Operations Office. The role involves acting as a Property Assistant to ensure guest experiences are of excellent quality and service by managing relationships with suppliers such as housekeepers, cleaners, and other third-party providers.

Responsibilities:

• Reporting to the Regional Operations Manager, ensure properties meet high cleanliness standards by coordinating with third-party cleaning teams to create outstanding guest experiences.
• Maintain operational excellence across the property portfolio in and around Keswick.
• Support a team of third-party cleaners, setting and maintaining high cleaning standards and ensuring proper training.
• Address guest feedback regarding cleanliness appropriately.
• Liaise with property owners to suggest improvements.
• Manage supplies of cleaners for current and future needs.
• Use data to drive quality, efficiency, and cost improvements.

Benefits:

• £12.94 per hour
• Part-time hours: 22.5 hours per week, 9am - 5pm, Monday to Saturday (must be able to work Saturdays)
• 25 days holiday plus bank holidays (pro-rated)
• Casual dress code
• Travel discounts for staff, friends, and family
• Perkbox membership for shopping perks, discounts, and treats
• Opportunities for career development across Europe
• Support via MetLife for personal wellbeing
• Long service rewards and refer-a-friend bonuses

Requirements:

• Experience in customer service, housekeeping, or cleaning roles (considering first-time entrants to the travel & tourism industry)
• Full, clean UK driving license
• High attention to detail and a passion for quality
• Proactive, adaptable, with a creative approach to problem-solving
• Confidence in using data to inform decisions

If you're interested, please apply ASAP to learn more about this exciting opportunity with a leading cottage and holiday let company in Keswick.