Customer Service Representative

ZipRecruiter; Nottingham; Remote; Part time

Job summary

A leading designer brand is seeking a passionate and reliable Customer Service Representative for weekend shifts. This remote role involves responding to customer queries, resolving complaints, and providing excellent service. Candidates should have proven experience in customer service and strong communication skills.

Qualifications

• Proven customer service experience in relevant environments.
• Bubbly and passionate communicator.
• Adaptability and team player skills.

Responsibilities

• Responding to customer queries via various channels.
• Investigating and resolving customer complaints.
• Processing orders, payments, returns, and refunds.

Skills

Customer service experience

Communication

Adaptability

Team player

Proficiency in MS Office

Job description

Job Description

Customer Service Representative - Weekends

Location: Remote working with training in Nottingham

Salary: £12.21 per hour

Schedule: Saturday and Sunday, 9am - 5pm / 12.30pm - 9pm alternating

Start Date: ASAP

Contract: Ongoing temporary contract

Harper Recruitment is proud to be working in exclusive partnership with a leading designer brand. We are seeking a passionate and reliable customer service agent to join a motivated and thriving team.

Responsibilities:

1. Responding to customer queries via tickets, emails, letters, telephone, and live chat
2. Investigating and resolving customer complaints
3. Liaising with internal teams, B2B partners, customers, and couriers
4. Processing orders, payments, returns, replacements, and refunds
5. Maintaining knowledge of products, services, and promotions to provide a first-class customer experience
6. Performing administrative duties related to customer service
7. Managing fluctuating workloads

Requirements:

• Proven customer service experience in office, call centre, retail, hospitality, or similar environments
• Bubbly and passionate communicator
• Adaptability and team player
• Proficiency in MS Office (Word, Outlook, Excel)

Submit your CV today to apply!

Unfortunately, we are unable to contact all candidates due to high application volumes. If you do not hear from a consultant within three days, please consider your application unsuccessful. We encourage you to apply for other suitable roles in the future.