Customer Service Advisor - Home Working

s1jobs; City of Edinburgh; Remote; Full time

Job summary

An established industry player in customer service is seeking dedicated individuals for a fully home-based Customer Service Advisor role. This exciting opportunity involves handling incoming calls and providing exceptional support to customers regarding public transport. With a focus on communication and problem-solving, you will thrive in a dynamic environment where your contributions are valued. The role offers the potential for permanent placement after an initial temporary period, making it an ideal chance to showcase your skills and grow within a reputable organization. If you have a passion for helping others and meet the qualifications, this could be the perfect fit for you!

Qualifications

• Previous customer service experience, preferably in a Call Centre environment.
• Excellent communication skills to handle diverse callers.

Responsibilities

• Handle incoming calls on a major public transport contract.
• Deal with enquiries at first point of contact.

Skills

Customer Service Experience

Communication Skills

IT Skills (MS Office)

Tools

Laptop/Desktop (Windows 10)

Headset

Strong Internet Connection

Job description

Customer Service Advisor - Working from Home

Fully home based | own laptop, headset & strong internet connection required

Full Time role | 37.5 hours per week | shifts between 8:00am and 8:00pm - 7 days per week

Temp role initially | likely to become permanent after 12 weeks

6th January start

Pay rate of 11.44 per hour + holiday pay

Search Consultancy are currently working with a well-known Customer Service organisation to recruit a number of Temp to Permanent candidates to start on 6th January 2025. These roles will be temp initially with the intention to make the roles permanent after 12 weeks.

This is a fully-phone based customer service role where you will be handling incoming calls on a major public transport contract, dealing with enquiries at first point of contact wherever possible.

Applicants must reside in and work from the UK and have the following available to use in order to be considered for this role:

1. A strong & fast internet connection at home
2. A fully functional laptop or desktop running Windows 10 as a minimum
3. A headset to take incoming calls
4. A quiet & comfortable workspace

In order to be considered for this role, your skills & experience should include:

1. Previous customer service experience, preferably from within a Call or Contact Centre environment
2. Excellent communication skills with the ability to deal with callers from all walks of life
3. Solid IT skills including the use of MS Office

If this is the role for you, apply now!

Please note that only applicants who have the required skills and experience detailed above will be considered for this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.