Customer Advisor

TN United Kingdom; Kendal; On-site; Full time

Job summary

Join a leading company as a Customer Advisor, where you'll engage with customers, promote products, and ensure a smooth store operation. With full training provided, this role offers a great opportunity for career advancement in a supportive environment.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free counselling and support

Qualifications

• Ability to excel in a fast-paced, varied environment.
• Desire to be a proud brand ambassador for Boots.

Responsibilities

• Helping customers and providing advice.
• Promoting in-store offers to enhance customer experience.
• Collaborating with team members to maintain store cleanliness.

Skills

Effective communication

Listening skills

Attention to detail

Job description

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Job Title: Customer Advisor

Hourly Rate: £12.40 and up to £14.13 across selected locations within London. The rate increases after 6 months in role.

Joining us as a Customer Advisor offers a great opportunity, whether you're starting your career or bringing retail experience. This role could be the beginning of a new career with us.

About the role

You will work onsite, reporting to the Assistant or Store Manager. Your responsibilities may include helping on the tills, advising customers, or working in the back shop. Your duties include:

1. Helping customers and making them feel at ease by listening, answering questions, providing advice, recommending products, or offering baskets.
2. Promoting in-store offers and schemes to enhance customer experience.
3. Ensuring the store runs smoothly by managing product displays, providing excellent service at the tills, and assisting with stock in the stock rooms.
4. Collaborating with team members to maintain a clean and presentable store environment.
5. Receiving award-winning training accredited by the Institute of Customer Service.

What you’ll need to have

These are the essential skills or experiences needed:

1. Full training is provided; we seek individuals who excel in a fast-paced, varied environment.
2. Effective communication and listening skills.
3. Enjoy working collaboratively in a team.
4. Attention to detail in customer interactions.
5. Desire to be a proud brand ambassador for Boots and help customers find suitable products.

It would be great if you also have

These are desirable but not essential:

• Experience in customer care and service delivery.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and a gift card for expecting or adopting parents
• Flexible benefits scheme
• Access to free, 24/7 counselling and support via TELUS Health, our Employee Assistance Programme

Additional benefits are available; learn more at boots.jobs/rewards. Salary estimates on third-party sites are not endorsed by Boots and may be inaccurate.

Why Boots?

We promote a working environment of consideration and inclusivity, helping everyone reach their full potential. We are proud to be an equal opportunity employer, embracing diversity and fostering a positive, inclusive workplace. Together, we change for the better.

What's next?

If successful, you will be invited for an in-store interview within 14 days. We are open to discussing part-time and job share options during the application process. Reasonable adjustments are available if needed to support your application and interview process.