Customer Advisor

TN United Kingdom; Keswick; On-site; Part time

Job summary

Join a leading company as a Customer Advisor where you'll gain valuable experience and contribute to a positive customer experience. Your role will involve assisting customers, promoting in-store offers, and ensuring a smooth operation of the store. With comprehensive training and a focus on teamwork, this position is ideal for those looking to start or advance their career in retail.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced leave pay and gift cards for expecting or adopting parents

Flexible benefits scheme

Access to 24/7 counselling and support via TELUS Health

Qualifications

• Effective communication and listening skills.
• Enjoy working as part of a team.

Responsibilities

• Helping customers feel at ease by listening and answering questions.
• Promoting in-store offers and ensuring smooth store operations.
• Collaborating with team members to maintain a clean store environment.

Skills

Communication

Teamwork

Attention to Detail

Job description

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Job Details

The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain valuable experience, or you have retail experience and are seeking a new challenge. This could be the start of a new career with us.

About the role

You will work onsite, reporting to the Assistant or Store Manager. Your responsibilities may include helping on the tills, advising customers, or working in our back shop. Your duties include:

• Helping customers feel at ease by listening, answering questions, recommending products, or offering baskets—small gestures that make a big difference.
• Promoting in-store offers and schemes by sharing information to enhance customer experience.
• Ensuring the store runs smoothly, including product displays, service at the tills, and stock room management.
• Collaborating with team members to maintain a clean, presentable store environment that customers can be proud of.
• Receiving award-winning training accredited by the Institute of Customer Service.

What you’ll need to have

These are the essential skills or experience needed to succeed:

• Full training is provided; we seek individuals who excel in a fast-paced, varied environment.
• Effective communication and listening skills.
• Enjoy working as part of a team and fostering collaboration.
• Attention to detail in customer interactions.
• Desire to be a proud brand ambassador for Boots and help customers find the best products.

It would be great if you also have

These are desirable but not essential; applications are welcome regardless:

• Experience in customer care and service delivery (not mandatory).

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced leave pay and gift cards for expecting or adopting parents
• Flexible benefits scheme
• Access to 24/7 counselling and support via TELUS Health

Additional benefits are available—find out more at boots.jobs/rewards. Note that salary estimates on third-party sites are not endorsed by Boots.

Why Boots?

We promote an inclusive, considerate workplace that helps everyone reach their full potential. We are proud to be an equal opportunity employer, embracing diversity and fostering a positive environment. Together, we aim to make a positive impact.

What's next?

If successful, you will be invited for an in-store interview within 14 days. We are open to discussing part-time or job share options and can provide reasonable adjustments during the application and interview process.