IT Manager - 3rd Line Support

JR United Kingdom; Greater London; On-site; GBP 50,000; Full time

Job summary

An established industry player is seeking an IT Manager for 3rd Line Support in the education sector. This permanent role offers a competitive salary and a comprehensive benefits package, including 25 days of holiday and training opportunities. The successful candidate will provide hands-on support to staff and students, lead an IT Engineer, and ensure smooth operation of IT services. With some flexibility to work from home during school holidays, this position is perfect for someone passionate about technology and education. If you're ready to make a difference in a vibrant educational environment, this opportunity is for you.

Benefits

25 days holiday + 8 Bank Holidays

Flexibility during school closure time

Pension

Free Lunches

Training & Career Progression Opportunities

Yearly Salary Review

Qualifications

• Hands-on 2nd/3rd Line Support experience required.
• Experience in the Education Sector is preferred.

Responsibilities

• Support 240 staff & 800 students in IT-related issues.
• Lead an IT Engineer in 1st/2nd Line Support.

Skills

2nd Line / 3rd Line IT Support experience

MS 365 Administration

Windows 11/10

Support of End User Devices

MDM - Intune

Apple, MAC Support

Networks and Network Servers

Security Policies

Leadership/Mentoring

Organizational Skills

Education

Education Sector experience

Job description

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IT Manager - 3rd Line Support. £50K + Benefits Package. Permanent.

Clapham, London. Onsite - Monday to Friday - Term Time / Flexibility to work from home during school holidays.

* Education Sector experience preferred*

*Must be Eligible to work in the UK*

The IT Manager must have hands-on 2nd /3rd Line Support experience & ideally Education Sector experience. Additional IT Support is provided by an external MSP which provide 3rd Line Support.

Role will support 240 staff & 800 students.

*Will consider a Senior IT Engineer with Education Sector experience*

Skills Experience Required:

• 2nd Line / 3rd Line IT Support experience - hands-on.
• MS 365 Administration.
• Windows 11/10.
• Support of End User Devices - iPhone, iPads, Android & Tablets.
• MDM - Intune, or similar MDM tool.
• Apple, MAC - limited support required.
• Networks, Network Servers (DNS, DHCP, AD), Firewalls, Web Filter, VLANS, Switches & Router configuration - good knowledge & experience.
• Network Printers.
• Security - Firewall, AV, Web Filters & Security Policies.
• Leadership/mentoring - role will lead an IT Engineer - 1st/2nd Line Support.
• Good organizational skills & proactive approach.

Working Hours:

On-site - Term Time Hours - 8.00am - 5.00pm / During School Holidays - 8:00am - 4:30pm - some flexibility to work from home.

Benefits Package:

25 days holiday + 8 Bank Holidays / Flexibility during school closure time / Pension / Free Lunches / Training & Career Progression Opportunities / Yearly Salary Review.