Information Technology Service Delivery Manager

JR United Kingdom; Greater London; Remote; GBP 40,000 - 80,000; Full time

Job summary

An innovative start-up is seeking an IT Service Delivery Manager to lead a dynamic team in delivering exceptional IT services. This role involves maintaining client relationships, ensuring compliance with SLAs, and implementing best practices for service delivery. The ideal candidate will have a strong background in IT service management, preferably within the retail or ecommerce sector. Join a forward-thinking company that values excellence and is committed to continuous improvement in a remote work environment.

Qualifications

• 3+ years in IT Service Delivery or similar role.
• Experience in client-facing roles, ideally in ecommerce.

Responsibilities

• Ensure service delivery meets SLAs and client expectations.
• Lead and mentor the service team to improve performance.

Skills

IT Service Management

Client Relationship Management

Incident Resolution

Agile Methodologies

Education

ITIL Certification

Job description

Job Title: IT Service Delivery Manager

Location: UK, remote

Company: A thriving start-up in the ecommerce space with a growing client base.

Role Overview:

We are seeking an experienced IT Service Delivery Manager to join a small, dynamic team. The successful candidate will be responsible for ensuring the delivery of high-quality IT services, maintaining client relationships, and leading a team of service professionals.

Key Responsibilities:

• Ensure the successful delivery of services in accordance with SLAs, client requirements, and expectations.
• Build and maintain strong relationships with clients.
• Monitor and report on service delivery metrics, including SLA compliance, quality, and customer satisfaction.
• Oversee incident and problem resolution processes.
• Lead, coach, and mentor the service team.
• Implement best practices to improve service delivery continually.
• Identify and mitigate risks related to service delivery.
• Ensure compliance with internal policies and procedures.

Requirements:

• At least 3 years of experience in an IT Service Delivery Manager role or similar.
• Experience working with multiple clients in a client-facing role.
• Ideally, experience within the retail or ecommerce domain.
• ITIL certification (or equivalent).
• Experience working in an Agile environment.

Note: EU work permit is required for this role. The position is based in England, UK, with remote work options.