Assistant IT Manager

TN United Kingdom; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a prestigious group of hotels in London as an Assistant IT Manager, where you'll oversee IT operations across multiple properties. This role is pivotal in enhancing guest satisfaction through innovative technology and ensuring seamless IT infrastructure delivery. With a strong focus on modernisation and a commitment to excellence, this forward-thinking team is set to make significant strides in tech-enabled hospitality. If you have a background in IT operations and a passion for improving guest experiences through technology, this is the perfect opportunity for you.

Qualifications

• 3-5 years of IT operations experience in hospitality.
• Familiarity with guest-facing tech platforms and network architecture.

Responsibilities

• Oversee day-to-day ICT operations across hotel sites.
• Manage network infrastructure and ensure compliance with standards.

Skills

IT Operations Management

Network Security

Technical Troubleshooting

Budgeting and Planning

Training Non-Technical Staff

Education

ITIL Certification

PMP Certification

CISSP Certification

Tools

PMS Systems

POS Systems

Cloud Services

Job description

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Are you an experienced IT professional with a background in the hospitality industry? A well-established and prestigious group of hotels in London is seeking a proactive Assistant IT Manager to oversee IT operations across a cluster of properties.

With a rich history and ongoing investment in modernisation—including the upcoming launch of a hotel—this is an exciting time to join a forward-thinking team making major strides in tech-enabled hospitality.

The Role

Reporting to the IT Operations Manager, you will be responsible for ensuring the seamless delivery and optimisation of IT infrastructure, systems, and services across multiple hotel sites. This role is critical to supporting both business operations and enhancing guest satisfaction through innovative technology.

Key Responsibilities

• Oversee day-to-day ICT operations across hotel sites
• Lead and support IT strategies for multi-property coordination
• Troubleshoot and resolve technical issues quickly and effectively
• Manage network infrastructure and security protocols
• Track IT assets and contribute to budgeting and planning
• Ensure compliance with industry standards and internal policies

The ideal candidate:

• 3–5 years’ IT operations experience, including 2+ years in a similar hospitality-focused role
• Certifications such as ITIL, PMP, or CISSP (preferred)
• Familiarity with PMS, POS, and guest-facing tech platforms
• Strong grasp of network architecture, cloud services, and security standards
• Ability to train non-technical staff on key systems and tools
• Hands-on experience with AV, telecommunications, and Wi-Fi infrastructure in hotel settings