Customer Services Manager

Regus; Carlisle; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company that offers a fun and rewarding career in a customer-focused environment. This role places you at the center of operations, where you'll manage a dynamic workspace, ensuring exceptional service and driving team performance. With opportunities for personal development and generous incentives, you’ll thrive in a supportive atmosphere that values your passion and resilience. Be part of an organization committed to sustainability and internal growth, making a significant impact on customers' work experiences.

Benefits

Generous commission incentives

Ongoing development opportunities

Flexible workplace benefits

Excellent promotion prospects

Qualifications

• Experience in achieving targets while leading a small team.
• Background in managing customer-focused sites.

Responsibilities

• Manage all on-site activities and operations.
• Ensure excellent customer service and upselling to clients.

Skills

Customer Service

Sales Skills

Team Leadership

Problem Solving

Job description

Compensation

Total Compensation including bonus, commission & benefits: Up to £40,000

Responsibilities

This position sits at the heart of our growing global organisation. You will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resources to manage your centre as though it’s your own business. Your responsibilities include:

• Managing all on-site activities and operations.
• Addressing challenges and solving problems proactively.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Ensuring excellent customer service so that each customer becomes a brand ambassador for you, your team, and IWG.

What We Can Do For You

If you’re looking for:

• A fun, challenging, and rewarding career.
• Great induction training and ongoing development opportunities.
• Excellent promotion prospects.
• Generous, achievable quarterly/commission incentives and sociable hours.
• Access to flexible, personalized workplace benefits supporting mental, physical, and financial wellbeing.

About You

Ideally, you’ll have experience in achieving targets while leading a small, close-knit team. You may have managed a flexible workspace centre, a store, a restaurant, or any customer-focused site. Beyond your sales and commercial skills, what matters most is your mindset: passion, drive, ownership, and resilience.

• Passion: A genuine enthusiasm for caring for prospects, customers, and guests, bringing positivity every day.
• Drive: A strong motivation for success, ensuring results are achieved.
• Resilience: Maintaining focus on business priorities despite obstacles.

Above all, your goal is to ensure all customers receive world-class service. Your sense of ownership will drive continuous improvement in service quality and workspace standards.

About IWG

With 3,400 tech-enabled, sustainable, and inspiring centres worldwide, we are four times larger than our nearest competitor. We serve 80% of the Fortune 500 and plan to expand to over 30,000 centres in the next decade. Our commitment to sustainability includes achieving carbon neutrality in 2023 and reducing commuting emissions by encouraging biking and walking. Many of our senior leaders started their careers in our centres, reflecting our commitment to internal growth. Join us today and help millions enjoy a great day at work.