Customer Services Manager

IWG plc; Carlisle; On-site; GBP 34,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Customer Services Manager where you will lead a dynamic team and oversee the performance of your centre. This role offers the autonomy to manage operations, ensuring exceptional customer service and driving sales. With a focus on personal growth, you will benefit from comprehensive training and generous incentives. As part of a global leader in flexible workspaces, you will play a vital role in shaping the future of work while enjoying a rewarding career in a supportive environment.

Benefits

Comprehensive induction training

Ongoing development

Excellent promotion prospects

Generous quarterly incentives

Flexible workplace benefits

Qualifications

• Experience in managing customer-focused sites or retail environments.
• Strong sales and commercial skills are essential.

Responsibilities

• Manage all on-site operations and ensure excellent customer service.
• Address challenges and upsell to existing clients.

Skills

Customer Service

Sales Skills

Team Leadership

Problem Solving

Communication

Job description

Customer Services Manager

(Total Compensation including bonus, commission & benefits: Up to £40,000)

This position is central to our growing global organisation, where you will oversee all aspects of your centre’s performance. We provide you with the autonomy and resources to manage your centre as if it were your own business. Your responsibilities will include:

1. Managing all on-site operations.
2. Addressing challenges and resolving issues.
3. Conducting tours for prospective customers.
4. Upselling to existing clients.
5. Ensuring excellent customer service to turn clients into brand ambassadors for you, your team, and IWG.

What we can do for you

If you’re seeking:

• A fun, challenging, and rewarding career.
• Comprehensive induction training and ongoing development.
• Excellent promotion prospects.
• Generous quarterly/commission incentives and sociable hours.
• Flexible, personalized workplace benefits supporting mental, physical, and financial wellbeing.

About you

Ideally, you have experience achieving targets while leading a small, close-knit team. You might have managed a flexible workspace centre, a retail store, restaurant, or a customer-focused site. Your natural sales and commercial skills are important, but what matters most is your mindset: passion, drive, ownership, and resilience.

• Passion: A genuine enthusiasm for caring for prospects, customers, and guests, bringing positivity every day.
• Drive: A strong motivation to succeed, ensuring you and your team deliver results.
• Resilience: The ability to stay focused on business priorities despite obstacles.

Your goal is to provide all our customers with a truly world-class service. Your sense of ownership will drive you to continually improve the quality of service and the workspace.

About IWG

With 3,400 tech-enabled, sustainable, and inspiring centres worldwide, we are four times larger than our nearest competitor. We serve 80% of the Fortune 500 and plan to expand to over 30,000 centres in the next decade, offering exciting career opportunities as we shape the future of workspaces.

We are committed to reducing carbon emissions by encouraging sustainable commuting and achieving carbon neutrality, which we accomplished in 2023. Many of our senior leaders began their careers in our centres, reflecting our commitment to internal growth and development.

Don’t hesitate. Apply today and join us in helping millions have a great day at work.