Claims Advisor

expand_more; Redhill; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company is seeking a Junior Claims Advisor who loves bikes to support customers through the insurance claims process. This role combines customer service and hands-on mechanical work, ideal for bike enthusiasts. Join a supportive team and enjoy opportunities for professional development.

Benefits

Secure bike parking

Showers

Discounts on bikes, parts, and servicing

Fully funded training

Career progression opportunities

Qualifications

• Genuine passion for cycling and bikes is a must.
• Comfortable in both the workshop and on the phone.

Responsibilities

• Supporting customers through their claims journey.
• Stripping and rebuilding bikes to assess damage.
• Handling admin tasks like sales orders and dispatches.

Skills

Problem Solving

Communication

Organizational Skills

Education

Cytech qualifications

Tools

MS Office

Job description

️ Junior Claims Advisor - Love Bikes? Join Our Clients Team!

Location: Redhill, Surrey

Are you passionate about bikes and cycling? Do you know your bottom brackets from your brake levers? If you're the kind of person who lives and breathes bikes-and enjoys helping others-you might be the perfect fit for our growing claims team.

My client is looking for a bike-loving Junior Claims Advisor to support customers through the insurance claims process. This unique role combines customer service with hands-on mechanical work, making it ideal for someone who's comfortable around bikes and confident talking to people.

What You'll Be Doing

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  Supporting customers through their claims journey with empathy and professionalism

  
  


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  Stripping and rebuilding bikes to assess damage as part of the claims process

  
  


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  Handling admin tasks like sales orders, dispatches, salvage, and third-party recovery

  
  


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  Keeping accurate records and updating internal systems

  
  


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  Spotting suspicious claims and escalating potential fraud

  
  


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  Being part of a team that genuinely cares about cycling and customer experience

  
  

What We're Looking For

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  A genuine passion for cycling and bikes-this is a must!

  
  


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  Someone who's comfortable in both the workshop and on the phone

  
  


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  Great problem-solving and communication skills

  
  


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  Organised, calm under pressure, and eager to learn

  
  


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  Cytech qualifications or bike mechanic experience a strong advantage not a must!

  
  


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  Confident with MS Office and general IT systems

  
  

Why You'll Love Working Here

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  Join a tight-knit team of bike enthusiasts

  
  


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  Get hands-on with bikes daily-this is not just a desk job

  
  


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  Cycle-friendly office: secure bike parking, showers, discounts on bikes, parts, and servicing

  
  


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  Opportunities for fully funded training and professional development

  
  


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  Real career progression in a supportive, growing business

  
  

If you're into cycling and want to turn your passion into a meaningful, varied career-we want to hear from you. Whether you're already Cytech certified or looking to build on your workshop skills, this is your chance to join a company where bikes and people come first.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.