Pet Claims Handler - Davies Consulting

Jobs via eFinancialCareers; London; Remote; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking exceptional Pet Claims Handlers to join their growing team. This role offers the opportunity to work remotely while being the first point of contact for clients during crucial moments. You will ensure accurate information flow, review claims, and communicate with customers through various channels. With a focus on customer care and problem-solving, you will thrive in a supportive environment that values your contributions. If you are passionate about helping others and enjoy a dynamic work setting, this role is perfect for you.

Benefits

Leadership training programme

Funding for professional qualifications

25 days holiday

Flexible working

Pension contribution

Life assurance

Cycle to Work Scheme

Enhanced parental pay

Employee volunteering programme

Discounts with UK retailers

Qualifications

• Experience as a Pet Claims Handler is essential.
• Strong customer care, empathy, and attention to detail.

Responsibilities

• Interact with customers, insurers, and suppliers effectively.
• Review and set up new claims, ensuring timely communication.

Skills

Customer Care

Claims Handling

Communication Skills

MS Word

MS Excel

MS Outlook

Education

Professional Qualifications

Tools

Internal Claims Systems

Job description

Pet Claims Handler

Davies Consulting London, United Kingdom

Application Deadline: 17 January 2025
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Home United Kingdom

Description
Davies are looking to recruit exceptional Pet Claims Handlers to join our growing Claims team. Remote working is a possibility. This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients. Previous experience as a Pet Claims Handler is essential.

What will your day look like:

• Interacting with a variety of people including customers, insurers, suppliers and colleagues around the country.
• Ensuring the correct information gets to the right people; you'll be confident in your written and verbal correspondence and checking policy cover.
• Reviewing and setting up new claims, appointing contractors and updating claims on internal systems.
• Prioritising and reviewing diaries in a timely manner.
• Issuing payments to policyholders and suppliers for settlements.
• Contributing to team, division and wider business growth and development.
• Your day-to-day role will involve communicating with customers via various methods: inbound and outbound calls, emails, SMS, and also via our automated claims journey.
• Always making sure that we communicate with customers via their preferred method to ensure their claims are handled proactively and quickly.

Knowledge and Abilities:

• Your professional and amiable approach.
• You want to find solutions and help customers through their claims effectively.
• You know your way around the computer and can use MS Word, Excel and Outlook with ease.
• You can work with pace when called to whilst remaining effective; you enjoy the challenge.
• You pride yourself on your customer care, empathy and attention to detail.

Benefits
Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan