Motor Claims Handler

Acorn Group; Sevenoaks; On-site; GBP 26,000 - 34,000; Full time

Job summary

A leading insurance company in the UK is seeking a proactive Motor Claims Handler for their Sevenoaks office. The ideal candidate will thrive in a fast-paced environment, demonstrating strong communication and analytical skills. Responsibilities include managing claims, coordinating with suppliers, and identifying potential fraud. The role offers a competitive salary and various benefits, fostering a supportive workplace culture.

Benefits

Enhanced leave

Mental health support

Pension schemes

Flexible benefits

Qualifications

• Experience in claims or a transferable role.
• Proficient in PC use and administration.

Responsibilities

• Contact claimants, assess needs, and offer services.
• Coordinate with suppliers and ensure clear instructions.
• Identify and refer potentially fraudulent claims.

Skills

Communication

Analytical

Customer Service

Education

Cert CII

Job description

Join to apply for the Motor Claims Handler role at Acorn Group.

We are seeking a proactive individual to join our Claims team, ideal for those comfortable in a fast-paced environment and skilled in troubleshooting and process improvement.

Role Details

• Position: Motor Claims Handler
• Location: Sevenoaks (Fully office-based)
• Hours: Monday to Friday, 37.5 hours between 8:30 am and 5:00 pm
• Salary: Starting at £26,442, up to £33,501 plus a performance-related bonus of up to £5,000 quarterly

Key Responsibilities

• Contact potential claimants promptly, assess needs, and offer our services for repairs, hire, and injury claims
• Coordinate with supplier networks and ensure clear instructions
• Identify and refer potentially fraudulent claims
• Apply accurate reserving and maintain detailed notes in our system
• Communicate effectively with policyholders and claimants
• Utilize diaries to minimize claim lifecycle and indemnity spend
• Assess risks associated with market claims service providers and influence claimant decisions
• Evaluate policy indemnity & liability and identify fraud indicators
• Proficiently use intelligence systems and interrogate reports for economical settlements

Candidate Profile

• Experience in claims or a transferable role
• Strong communication skills (verbal & written)
• Analytical with decision-making skills
• Initiative-driven and motivated
• Team player with excellent customer service skills
• Proficient in PC use and administration
• Cert CII qualified or working towards it, or relevant experience

About Us

With over 40 years of experience, Acorn Insurance specializes in motor insurance across the UK, serving over 50,000 customers. We provide comprehensive training, fostering a diverse and inclusive culture, and are recognized as a Great Place to Work for 2024/5.

Benefits

We offer wellbeing, financial, and recognition benefits, including enhanced leave, mental health support, pension schemes, bonuses, flexible benefits, and more. Visit our website for detailed benefits information.

Note: All roles are subject to DBS and financial checks. We require candidates to have at least one year remaining on their visa, with no sponsorships available.

Apply now to join our team and build your career with Acorn Insurance!