Travel Claims Handler - Customer Service Advisor

Charles Taylor; Forest of Dean; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

Join a leading company as a Travel Claims Handler, where you'll support customers through their claims process. This role requires empathy and resilience, ensuring exceptional service during challenging situations. Enjoy a supportive environment with opportunities for growth and comprehensive training.

Benefits

Free Health Cash Plan worth £1700/year

Discounts on home and motor insurance

Free travel insurance

Rewards scheme for family and friends

Qualifications

• High computer competency required.
• Previous call centre or customer service experience preferred.

Responsibilities

• Evaluate claims and verify insurance coverage.
• Handle high volume of calls and emails.
• Provide clear guidance for claims process.

Skills

Communication

Empathy

Organizational Skills

Multitasking

Tools

Computer Skills

Job description

Travel Claims Handler (Monday, February 10th, 2025, start date)

£26,210 - £30,300 (DOE)

Location: Christchurch / Hybrid

Comprehensive training and onboarding period

**Embark on an exciting career as a Travel Claims Handler, where you'll be the cornerstone of exceptional customer experiences for our travel customers**

Why you should join Charles Taylor:

• Comprehensive Training and Embedding: Our training programme will cover everything you need to succeed.
• Supportive Environment: You'll be surrounded by a supportive team ready to guide and mentor you every step of the way.
• Opportunity for Growth: We're committed to helping you reach your full potential.
• Company Culture: Our culture is built on respect, positivity, and recognition.

The company and the role:

Charles Taylor Assistance is a leading provider of medical and security assistance, travel risk management, and travel and health claims solutions, supporting global insurers and businesses.

As a Travel Claims Handler, you will be the first point of contact for customers experiencing unforeseen events. You will empathise with customers, understand their situations, guide them through the claims process, and make a positive impact on their lives.

Some calls may be challenging and upsetting. Our customers reach out when something has gone wrong with their holiday. It is crucial that you are resilient, empathetic, and professional in these interactions.

Duties and responsibilities:

• Evaluating claims, verifying insurance coverage via email and telephone, and collecting necessary information and documents.
• Resolving claims efficiently.
• Handling a high volume of calls and emails.
• Providing clear verbal and written guidance to ensure a first-class claim process.

Requirements:

• High computer competency.
• Previous call centre or customer service experience preferred.
• Confident communication skills on the phone.
• Highly organised, detail-oriented, and able to multitask.
• Ability to convey information clearly and simply.
• Natural empathy and a desire to make a difference for our travel customers.
• Focus and commitment during training and beyond.

Salary and benefits:

• Hybrid working (post-probation).
• £26,210 - £30,300 per annum.
• Opportunities for learning, development, and career progression.
• Free Health Cash Plan worth £1700/year.
• Rewards scheme for family and friends.
• Free travel insurance (qualifying criteria apply).
• Discounts on home and motor insurance.

Equal Opportunity Employer:

Charles Taylor fosters an inclusive environment, promoting respect and zero tolerance for discrimination of any kind. We value diversity and are committed to fair recruitment practices.

Our Values:

• Integrity: We do the right thing.
• Collaboration: We are one.
• Agility: We learn, evolve, and adapt.
• Care: We are compassionate and human.
• Accountability: We take ownership.

To apply, you must reside and be eligible to work in the UK.

Additional Information:

We provide comprehensive training and onboarding, including regular coaching and feedback. If you hold a visa with less than 18 months remaining, we may not consider your application unless you can provide evidence of eligibility for visa extension under UK immigration laws or family ties supporting your visa extension.