Complaint Officer

Abri Group; Bracknell; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a leading company as a Complaint Officer, where you'll ensure exceptional customer experiences by guiding clients through the complaint process. This entry-level role focuses on investigating complaints and improving services, making it ideal for those passionate about customer care.

Qualifications

• Experience in investigating complaints and finding creative solutions.

Responsibilities

• Guide clients through the complaint handling process.
• Investigate cases and reach fair outcomes.
• Champion customer-first approach throughout the complaint journey.

Skills

Communication

Problem Solving

Job description

Join to apply for the Complaint Officer role at Abri Group.

About the role

We’re proud to say our customers are at the heart of all we do. Our top priority is hearing what they have to say, investigating their concerns, learning from feedback, and making amends when necessary. You will play a key role in this process.

We’re looking for a Complaint Officer to deliver an exceptional customer experience by guiding clients through the complaint handling process, investigating cases, and reaching fair outcomes.

If you are confident communicating with customers, stakeholders, and colleagues at all levels, and experienced in investigating complaints and finding creative solutions while keeping customers informed, this role could be perfect for you.

You will act as an ambassador for Abri, championing our customer-first approach throughout the complaint journey and helping us improve our services by addressing issues and identifying areas for improvement.

If this opportunity excites you and you want to join a dynamic, customer-focused team, we would love to hear from you!

Additional information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Non-profit Organizations