Corporate Complaints Officer, Grade 8 (£38,934 - £40,755)

Croydon Council; Croydon; On-site; GBP 25,000 - 35,000; Full time

Job summary

Croydon Council is seeking a Corporate Complaints Officer to join their busy team. The role requires strong investigatory skills and a background in customer service. The ideal candidate will be solutions-focused and able to implement service improvements based on feedback. Responsibilities include identifying trends, collaborating with team members, and ensuring high standards of customer service.

Qualifications

• Experience in complaints/customer service environment.
• Proven track record of implementing service improvements.

Responsibilities

• Identify trends and areas for improvement.
• Collaborate effectively with others.
• Produce high-quality written responses.

Skills

Investigatory Skills

Customer Service

Solutions-Focused

Job description

We are looking for an individual to work on the busy Corporate Complaints Team. We seek someone with sound investigatory skills and previous experience in a complaints/customer service environment. The ideal candidate will be solutions-focused and have a proven track record of implementing service improvements based on complaints and resident feedback.

The successful candidate will need to:

1. Use initiative and take responsibility for their area to identify trends and areas for improvement.
2. Collaborate effectively with others.
3. Demonstrate high standards of customer service.
4. Prioritize residents' needs in their work.
5. Monitor progress and meet deadlines.
6. Produce high-quality written responses.

If you believe you possess the necessary skills, knowledge, and experience, we look forward to hearing from you.

For further information about the role, please contact the complaints manager, Kim Hyland.

To view the Corporate Complaints Officer role profile, click here.

Equal opportunities

Croydon Council is an inclusive employer and welcomes applications from all sections of the community.

As a user of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the role.

Croydon Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.