NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; Warrington; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a NOC Technician in Warrington, where you will support the engineering team in resolving incidents and managing network operations. This role involves working on a 24/7 shift rota and requires previous experience in a NOC environment. You'll have the opportunity to develop your skills while working with a diverse team committed to innovation and excellence.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Experience in a NOC environment.

Responsibilities

• Handle incoming phone calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line Diagnostics

Tools

Microsoft Office

Job description

Job Title: NOC Technician - Innovative Engineering Team (Previous Relevant Experience is Required), Warrington, Cheshire

Client: Telent

Location: Warrington, Cheshire

Job Category: Other

EU work permit required: Yes

Job Details

Join our Engineering Team at Telent, where you'll be empowered to innovate and drive common solutions. Work closely with technical experts who take pride in their impactful work. Be part of a high-performing team handling complex and critical tasks, helping to build and maintain the nation's critical infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring all incidents are resolved according to procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming phone calls and emails, responding in line with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Allocate/despatch tickets to technical support, field engineering groups, and other service providers.
5. Manage incident tickets with regular and comprehensive updates.
6. Organise traffic management, coordinating with traffic management providers, regional control teams, and field resources.
7. Liaise with customers to provide updates on network incidents.
8. Coordinate with utility companies regarding power loss issues affecting the network.

Candidate Profile:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Good communication skills and ability to liaise with individuals at all levels of seniority.
• Proficiency with Microsoft Office packages.

What We Offer:

A career at Telent offers opportunities across many sectors, roles, technologies, and clients, allowing you to develop, learn new skills, and make an impact. We are committed to fostering an inclusive culture that respects and values diversity, enabling everyone to thrive at work.

Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through the Telent Reward scheme.

Learn More:

Click here for the Telent Video!

We are passionate about creating a diverse and inclusive environment where everyone feels they belong, can be themselves, and reach their full potential. Our teams reflect the diverse backgrounds of the communities we serve.