NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; Preston; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading engineering team as a NOC Technician in Preston, where you'll support critical infrastructure and manage network incidents. This role offers diverse career opportunities and a commitment to inclusivity, ensuring your skills contribute to impactful work.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks in a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Job Title:

NOC Technician - Innovative Engineering Team (Previous Relevant Experience Required), Preston, Lancashire

Client:

Telent

Location:

Preston, Lancashire, United Kingdom

Job Category:

Other

EU Work Permit Required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts dedicated to impactful work. Be part of a high-performing team managing complex and critical tasks, helping to maintain the nation's critical infrastructure connectivity and security 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working within a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding in line with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Allocate/despatch tickets to support and engineering teams, and other service providers.
5. Manage incident tickets with regular updates.
6. Organise traffic management, coordinating with providers, regional control, and field resources.
7. Communicate with customers regarding network incidents.
8. Coordinate with utility companies during power-related network issues.

Qualifications:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Excellent communication skills for liaising with all levels of seniority.
• Proficiency with Microsoft Office packages.

What We Offer:

A diverse career across sectors, roles, and technologies, with opportunities for development and impact. We foster an inclusive culture that values diversity and ideas, enabling everyone to thrive.

Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme.

Learn More:

Watch the Telent Video to discover more about us!

We are committed to diversity and inclusion, creating an environment where everyone feels valued, can be themselves, and reach their full potential. Our teams reflect the diverse communities we serve.